泰国南部地区派出所服务质量的比较研究

IF 1.3 Q3 CRIMINOLOGY & PENOLOGY

Journal of Ethnicity in Criminal Justice Pub Date : 2019-08-25 DOI:10.1080/15377938.2019.1652949

Prapon Sahapattana, Sutham Cheurprakobkit

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引用次数: 0

摘要

十多年来，在泰国最南部的三个省份(雅拉、北大年和那拉提瓦)，针对士兵、警察和当地公民的袭击和杀戮一直在发生。虽然叛乱的根本原因尚不清楚，但许多政治分析人士指出了宗教和分裂。本研究的目的是实证地找出穆斯林和佛教徒对他们从警察那里得到的服务质量的感知差异。数据收集自540名到警察局寻求服务的人。服务质量从五个方面衡量:有形、可靠性、响应性、保证和同理心。本研究的结果显示，在泰国最南部的三个省份，穆斯林认为警察的服务质量高于佛教徒。

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The police station service quality: A comparative study of the areas in the South of Thailand

Abstract Routine attacks and killings targeted at soldiers, police officers, and local citizens have been going on in the three southernmost provinces of Thailand (Yala, Pattani, and Narathiwat) for over a decade. Although the root cause of the insurgency is still unknown, religion and secession were pointed out by many political analysts. The objective of this study is to find out empirically how different Muslims and Buddhists perceived service quality they received from the police. Data were collected from 540 people who came to police stations for services. Service quality was measured in five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. The results of this study reveal that, in the three southernmost provinces of Thailand, Muslims perceived higher service quality from the police than Buddhists.

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来源期刊

Journal of Ethnicity in Criminal Justice CRIMINOLOGY & PENOLOGY-

CiteScore

1.70

自引率

16.70%

发文量

期刊介绍： The Journal of Ethnicity in Criminal Justice explores the prejudice that currently affects our judicial system, our courts, our prisons, and our neighborhoods all around the world. This unique multidisciplinary journal is the only publication that focuses exclusively on crime, criminal justice, and ethnicity/race. Here you"ll find insightful commentaries, position papers, and examinations of new and existing legislation by scholars and professionals committed to the study of ethnicity and criminal justice. In addition, the Journal of Ethnicity in Criminal Justice presents the latest empirical findings, theoretical discussion, and research on social and criminal justice issues.