共同面对逆境:组织-利益相关者弹性话语的一种类型

IF 1.9 4区管理学 Q2 COMMUNICATION

Management Communication Quarterly Pub Date : 2022-06-29 DOI:10.1177/08933189221112045

L. Anderson, Ashley Jones-Bodie

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引用次数: 0

摘要

大学等组织面临着各种逆境、挑战或干扰，需要制定应变能力。复原力是一个重要的沟通过程，它依赖于组织及其利益相关者共同理解和应对特定的逆境，如新冠肺炎大流行。为了确定组织在逆境沟通中使用的共同特征，我们对十大大学为欢迎利益相关者参加2020-2021学年而创建的信息进行了类型分析。通过我们的分析，我们发现了使组织利益相关者恢复力话语与众不同的共性——（1）定义共享关系，（2）详细说明恢复正常感的步骤，以及（3）描述制定恢复力的结果。基于这些发现，我们提出了一种组织利益相关者韧性类型，通过强调组织和利益相关者之间存在的话语关系，强调沟通在培养韧性中的作用。

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Facing Adversity Together: Toward a Genre of Organization- Stakeholder Resilience Discourse

Organizations, such as universities, face a variety of adversities, challenges, or disruptions that call for resilience to be enacted. Resilience is an important communicative process that relies on organizations and their stakeholders to collaboratively make sense of and respond to a given adversity, such as the COVID-19 pandemic. In order to identify the shared characteristics that organizations use in their communication surrounding adversity, we completed a genre analysis of the messages created by Big 10 Universities to welcome stakeholders to the 2020–2021 academic year. Through our analysis we uncovered commonalities that make organization-stakeholder resilience discourse distinct—(1) defining a shared relationship, (2) detailing steps to regain a sense of normalcy, and (3) describing the outcome of enacting resilience. Based on these findings, we propose a genre of organization-stakeholder resilience by highlighting the role of communication in cultivating resilience through the emphasis on discursive relationships that exist between organizations and stakeholders.

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来源期刊

Management Communication Quarterly Multiple-

CiteScore

4.30

自引率

16.00%

发文量

期刊介绍： Management Communication Quarterly presents conceptually rigorous, empirically-driven, and practice-relevant research from across the organizational and management communication fields and has strong appeal across all disciplines concerned with organizational studies and the management sciences. Authors are encouraged to submit original theoretical and empirical manuscripts from a wide variety of methodological perspectives covering such areas as management, communication, organizational studies, organizational behavior and HRM, organizational theory and strategy, critical management studies, leadership, information systems, knowledge and innovation, globalization and international management, corporate communication, and cultural and intercultural studies.