A Novel Plithogenic MCDM Framework for Evaluating the Performance of IoT Based Supply Chain

The Internet of Things (IoT) is used in the Supply chain management (SCM) systems to respond to the globalization of complex and dynamic markets and competitiveness in various supply chain scopes. Despite the current buzz about IoT and its role in the supply chain, there is not enough empirical data or extensive expertise to guide its implementation. Therefore, this paper addresses the ambiguity of assessing the performance of the IoT based supply chain by integrating plithogenic set with both Best-Worst (BWM) and Vlse Kriterijumska Optimizacija Kompromisno Resenje (VIKOR) methods in a decision-making framework tailored for this field. The framework is based on 23 criteria that measure different aspects of the performance. The performance of the framework is assessed according to the plithogenic set theory and to the neutrosophic set theory using a case study of comparing the performance of IoT implantation with the SC of five e-commerce companies using three experts. The case study shows that the proposed framework has more consideration of the contradiction degree of each criteria to improve the accuracy of the evaluation results.