秘密、信任和透明度:作为可信任的中介,在影响力和问责制之间导航

IF 1.9 Q3 MANAGEMENT
M. Frederiksen, U. Hansen
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引用次数: 1

摘要

保密通常被认为是破坏信任的。然而,人们经常卷入相互冲突的社会承诺,其中对一个委托人的透明可能会损害其他人的信任。乔治•西梅尔认为,保密可以服务于重要的社会目的;因此,在战略上平衡透明度和保密性有利于社会合作和建立主体间信任。对于负责在多个冲突关系中建立信任的可信中介来说,情况尤其如此。在本研究中,我们探讨了作为受信任的中介,车间管理员如何积极地在透明-保密关系中导航,以建立信任并获得对管理决策的最大影响。这项研究是基于对丹麦护理部门29名店员的定性访谈。店员依赖于同事的信任和透明,而他们对管理的影响需要保密和信任,这使得店员容易受到同事的批评和不信任。这项研究表明,透明和保密是建立和维持信任的重要信任工作工具,这一过程需要在与管理层合作的正式和非正式空间中有效地划分问题、角色和上下文含义,以避免同事怀疑或与管理层发生冲突。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Secrets, trust, and transparency: Navigating between influence and accountability as trusted intermediary
Secrecy is usually considered destructive to trust. However, people are often involved in conflicting social commitments in which transparency to one trustor may violate the trust of others. Georg Simmel suggests that secrecy can serve important social purposes; consequently, strategically balancing transparency and secrecy can be conducive to social cooperation and building intersubjective trust. This is particularly the case for trusted intermediaries tasked with building trust in multiple conflicting relations. In this study, we investigate how shop stewards actively navigate the transparency–secrecy nexus as trusted intermediaries to build trust and gain maximal influence over management decisions. The study is based on qualitative interviews with 29 shop stewards within the Danish care sector. Shop stewards depend on co-worker trust and transparency, whereas their influence on management requires secrecy and trust, which makes shop stewards vulnerable to criticism and mistrust from their co-workers. This study shows that transparency and secrecy are important trust work tools for creating and maintaining trust, processes that require efficient compartmentalisation of issues, roles, and contextual meaning in separate formal and informal spaces of collaboration with management to avoid co-worker suspicion or conflict with management.
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来源期刊
CiteScore
2.60
自引率
42.90%
发文量
9
期刊介绍: As an inter-disciplinary and cross-cultural journal dedicated to advancing a cross-level, context-rich, process-oriented, and practice-relevant journal, JTR provides a focal point for an open dialogue and debate between diverse researchers, thus enhancing the understanding of trust in general and trust-related management in particular, especially in its organizational and social context in the broadest sense. Through both theoretical development and empirical investigation, JTR seeks to open the "black-box" of trust in various contexts.
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