工业4.0中的端到端服务化模型

IF 0.9 Q4 ENGINEERING, INDUSTRIAL

Management and Production Engineering Review Pub Date : 2023-07-20 DOI:10.24425/mper.2022.140879

Ari Sivula, A. Shamsuzzoha, Emmanuel Ndzibah, Binod Timilsina

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引用次数: 1

摘要

服务化的目的主要是为制造企业提供新的商机。公司努力通过利用服务化模型来开发新服务，这些模型需要适用于多个服务化场景。本研究的主要目的是提出一种适合企业服务化目的的服务化模型，称为“端到端服务化模型”。该模型是基于几个经过验证且常用的服务设计模型开发的。此外，当硕士生利用所提出的模型开发新服务时，通过可用性调查(有用性、易用性、易学性和满意度)来测试模型的有效性。研究结果表明，服务化模式可用于不同组织提供新的服务。此外，根据经验证据，该模型具有实用、易用、易学的特点，达到了令人满意的水平。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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End-to-End Servitization Model in Industry 4.0

The purpose of servitization is to provide new business opportunities mainly to manufacturing companies. Companies strive to develop new services through utilizing servitization models, which are required to be applicable in several servitization scenarios. The main objective of this study is to propose a servitization model, known as “end-to-end servitization model” suitable for servitization purposes in companies. The model was developed based on several validated and commonly utilized service design models. Moreover, testing the validity of the model was implemented with the usability survey (usefulness, ease to use, easy of learning and satisfaction) with the Master’s level students, while they were developing new services by utilizing the proposed model. The results of this study indicate that the proposed servitization model can be utilized in diﬀerent organizations to provide new services. Furthermore, the model can be concluded as useful, easy to use, easy to learn and it is at a satisfactory level based on the empirical evidence.

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来源期刊

Management and Production Engineering Review ENGINEERING, INDUSTRIAL-

CiteScore

2.80

自引率

21.40%

发文量

期刊介绍： Management and Production Engineering Review (MPER) is a peer-refereed, international, multidisciplinary journal covering a broad spectrum of topics in production engineering and management. Production engineering is a currently developing stream of science encompassing planning, design, implementation and management of production and logistic systems. Orientation towards human resources factor differentiates production engineering from other technical disciplines. The journal aims to advance the theoretical and applied knowledge of this rapidly evolving field, with a special focus on production management, organisation of production processes, management of production knowledge, computer integrated management of production flow, enterprise effectiveness, maintainability and sustainable manufacturing, productivity and organisation, forecasting, modelling and simulation, decision making systems, project management, innovation management and technology transfer, quality engineering and safety at work, supply chain optimization and logistics. Management and Production Engineering Review is published under the auspices of the Polish Academy of Sciences Committee on Production Engineering and Polish Association for Production Management.