The Veneto Region Experience on Evaluating Integrated Care Using MAST

This article presents the application of a model for the Assessment of Telemedicine (MAST) for the evaluation of the effectiveness of integrated care services in the management of frail multimorbidity patients in the local health and social authority (LHSA) of Feltre, Italy. The assessment was carried out within the European project CareWell, whose aim was to improve and develop a better coordination among the social and healthcare professionals supporting patient centred delivery of care at home using ICT. The multidisciplinary assessment described in this article takes into account the description of the enrolled patients and the services implementation other than safety aspects, clinical effectiveness, patient perspectives, economic aspects, as well as organizational aspects and socio-cultural, legal and ethical aspects. In particular, the assessment results show that people belonging to the intervention group feel better looked after, professionals feel part of a team and the data sharing could lead to a better coordination and resources saving.