管理供应链中断恢复:组织正义的作用

IF 1.1 4区 工程技术 Q4 MANAGEMENT
J. R. Macdonald, T. Porterfield, Stanley E. Griffis
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引用次数: 3

摘要

摘要:供应链中断对经济和单个组织产生负面影响。然而,随着许多公司从中断中恢复过来(新冠肺炎是最近的一个例子),人们对这些事件如何影响供应链特有的企业对企业(B2B)关系的关注较少。基于公平理论,我们研究了供应商对回收过程的管理如何影响供应链关系中的行为反应。本研究实证检验了合作伙伴的恢复过程、诚实、努力、可用性和结果公平性在影响满意度、未来业务量和口碑方面的作用。使用普通最小二乘(OLS)回归来测试调查数据,结果表明,如何管理恢复过程会积极影响满意度,降低未来业务损失的可能性,并影响对关系伙伴进行负面沟通的倾向。出乎意料的是,结果公平(分配正义)对负面口碑产生了显著的积极影响,这表明在某些情况下,对分配正义的认知增加实际上会增加负面行为结果。我们进行了探索性的事后连续调解分析,以进一步审查这一发现,并揭示司法视角的潜在延伸。这些事后结果通常证实了OLS的结果,为更好地理解投诉行为和在中断后环境中管理B2B关系的棘手环境提供了机会。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Managing Supply Chain Disruption Recovery: The Role of Organizational Justice
Abstract:Supply chain disruptions negatively impact the economy and individual organizations. However, as many companies recover from disruptions (COVID-19 being a recent example), less attention has been paid to how these events impact business-to-business (B2B) relationships characteristic of supply chains. Drawing on justice theory, we examine how the suppliers’ management of the recovery process affects behavioral reactions in the context of supply chain relationships. This study empirically examines the role that partners’ recovery process, honesty, effort, availability, and outcome fairness play in influencing satisfaction, future business volumes, and word-of-mouth. Using ordinary least squares (OLS) regression to test survey data, results indicate that how recovery processes are managed positively affects satisfaction, reduces the likelihood of future business loss, and affects the propensity to communicate negatively about a relationship partner. Unexpectedly, outcome fairness (distributive justice) has a significant positive impact on negative word-of-mouth, indicating that increased perceptions of distributive justice actually increase negative behavioral outcomes in certain settings. We conduct exploratory post hoc serial mediation analysis to further examine this finding and uncover a potential extension to the boundaries of a justice lens. These post hoc results, which generally confirm the OLS results, drive opportunity for better understanding of complaining behavior and navigating the tricky environment associated with managing B2B relationships in a post-disruption environment.
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来源期刊
CiteScore
2.40
自引率
4.30%
发文量
6
期刊介绍: Transportation Journal is devoted to the publication of articles that present new knowledge relating to all sectors of the supply chain/logistics/transportation field. These sectors include supply chain/logistics management strategies and techniques; carrier (transport firm) and contract logistics firm (3PL and 4PL) management strategies and techniques; transport economics; regulation, promotion, and other dimensions of public policy toward transport and logistics; and education.
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