极简主义的胜利:以用户为中心的设计指导工业维护

IF 1.6 2区文学 Q2 COMMUNICATION

IEEE Transactions on Professional Communication Pub Date : 2022-09-29 DOI:10.1109/TPC.2022.3205468

Hanna Heinonen;Jenni Virtaluoto;Tiia Suomivuori;Kristian Forsman;Tuomas Kangas;Sanni Siltanen

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引用次数: 0

摘要

背景:我们进行了一项探索性研究，以测试基于极简主义原则的技术说明的交付。目的是调查我们如何以上下文敏感的方式支持目标用户的技能水平。文献综述:相关工作考察了极简主义，用户需求和分析，以及工业维护和技术人员经验。研究问题:1;如何利用DITA XML的语义结构，根据用户的技能水平向他们交付技术信息?2. 信息的分层系统如何支持极简主义原则?方法:我们创建了材料，并在三个国家的维护人员的用户研究中测试了这个概念。我们通过参与观察、访谈和问卷收集反馈。结果和讨论:向维护技术人员传递信息的极简方法得到了广泛的接受，并为不同技能水平的用户提供了支持。结论:上下文敏感级别的专业知识概念使用户能够决定完成手头任务所需的技术信息的深度。DITA XML的语义结构可以很好地根据用户的技能水平向他们传递技术信息。极简主义的许多关键原则都适用于硬件维护说明。

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Minimalism for the Win: User-Centered Design for Guidance in Industrial Maintenance

We conducted an exploratory study to test the delivery of technical instructions built on the principles of minimalism. The aim was to investigate how we could support target users’ skill levels in a context-sensitive manner. Literature review: Related work examines minimalism, user needs and profiling, and industrial maintenance and technician experience. Research questions: 1. How can the semantic structure of DITA XML be utilized in delivering technical information to users based on their skill levels? 2. How would a layered system of information support the principles of minimalism? Methodology: We created material and tested the concept in user studies with maintenance personnel in three countries. We collected feedback through participant observation, interviews, and questionnaires. Results and discussion: The minimalist approach of delivering information to maintenance technicians was well received and supported users with varying skill levels. Conclusion: The context-sensitive level of expertise concept empowers users to decide on the depth of technical information that they require to complete the task at hand. The semantic structure of DITA XML works well in the delivery of technical information to the users based on their skill levels. Many of the key principles of minimalism are applicable to hardware maintenance instructions.

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来源期刊

IEEE Transactions on Professional Communication COMMUNICATION-

CiteScore

3.20

自引率

11.80%

发文量

期刊介绍： The IEEE Transactions on Professional Communication is a peer-reviewed journal devoted to applied research on professional communication—including but not limited to technical and business communication. Papers should address the research interests and needs of technical communicators, engineers, scientists, information designers, editors, linguists, translators, managers, business professionals, and others from around the globe who practice, conduct research on, and teach others about effective professional communication. The Transactions publishes original, empirical research that addresses one of these contexts: The communication practices of technical professionals, such as engineers and scientists The practices of professional communicators who work in technical or business environments Evidence-based methods for teaching and practicing professional and technical communication.