The potential of meta-ethnography in the study of public administration: a worked example on social security encounters in advanced liberal democracies

The purpose of this article is to highlight meta-ethnography – the interpretive synthesis of ethnographic studies on a given theme – as a useful tool in the study of social policy and public administration. We claim this approach can maximise the impact of rich idiographic research to enable theory-refining and evidence-building efforts in the field. We illustrate these benefits through reference to a worked example focused on public encounters with social security in advanced liberal democracies. We show how we drew together 49 ethnographic studies from a variety of disciplines to identify repertoires of response that citizens exercise in their encounters with the contemporary welfare state. Through this analysis, we demonstrate how meta-ethnography can shed new light on topical contemporary debates about administrative burden. We conclude by reflecting on the prospects and limits of this technique for broader use in the field.