零售业员工的组织公民行为

Management Analysis Journal Pub Date : 2020-03-24 DOI:10.15294/maj.v9i1.35289

Benedicta Dinda, Palupiningdyah Palupiningdyah

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引用次数: 1

摘要

本研究的目的是确定POS和外向型人格对强迫症和情感承诺的直接和间接影响。在本次调查的人群中，Aneka Jaya超市Sambiroto的所有员工共有126名。机械采样采用饱和样本，使整个群体的研究样本。使用Likert量表1-5的问卷进行数据收集的方法。数据分析方法是测试工具（有效性和可靠性），对被调查者进行描述性分析，并用SPSS 25版数据处理程序进行测试假设和测试路径分析。结果表明，所有的假设都是可接受的。因此，POS对情感承诺具有积极而显著的影响。外向型人格对情感承诺有积极而显著的影响。情感承诺对强迫症有积极而显著的影响。POS对强迫症有积极而显著的影响。外向型人格对强迫症有积极而显著的影响。通径分析的测试结果还表明，POS和外向型人格以及sgnifkan通过情感承诺对强迫症有积极影响。POS对强迫症有积极和显著的影响。外向型人格对强迫症有积极而显著的影响。通径分析的测试结果还表明，POS和外向型人格以及sgnifkan通过情感承诺对强迫症有积极影响。POS对强迫症有积极和显著的影响。外向型人格对强迫症有积极而显著的影响。通径分析的测试结果还表明，POS和外向型人格以及sgnifkan通过情感承诺对强迫症有积极影响。文章信息

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Organizational Citizenship Behavior on Retail Employees

The purpose of this study was to determine the direct and indirect influence POS and extraversion personality to OCB and affective commitment as mediation. The population in this research that all employees Aneka Jaya Supermarket Sambiroto number of 126 employees. Mechanical sampling using saturated sample so that the entire population of the research sample. Methods of data collection using a questionnaire with a Likert scale of 1-5. Data analysis method is test instrument (validity and reliability), a descriptive analysis of the respondents, and test hypotheses and test path analysis with the data processing program SPSS version 25. The results showed that all hypothesis is accepted. Therefore, the POS has positive and significant effect on affective commitment. Extraversion personality has positive and significant effect on affective commitment. Affective commitment has positive and significant effect on OCB. POS has positive and significant impact on OCB. Extraversion personality has positive and significant effect on OCB. The test results of path analysis also showed that the POS and extraversion personality and sgnifkan positive effect on OCB through affective commitment. POS positive and significant impact on OCB. Extraversion personality positive and significant impact on OCB. The test results of path analysis also showed that the POS and extraversion personality and sgnifkan positive effect on OCB through affective commitment. POS positive and significant impact on OCB. Extraversion personality positive and significant impact on OCB. The test results of path analysis also showed that POS and extraversion personality and sgnifkan positive effect on OCB through affective commitment. Article Information

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来源期刊

Management Analysis Journal

自引率

0.00%

发文量

审稿时长

24 weeks