出行计划移动应用:用户体验透视案例研究

Q2 Engineering
Ilona Pawełoszek, Jędrzej Wieczorkowski
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引用次数: 0

摘要

摘要移动出行规划应用程序可以促进公共交通的普及,前提是它们能够高效工作并获得高用户接受度。本文旨在更深入地了解JakDojade应用程序的功能,该应用程序多年来一直是波兰最受欢迎的平台,支持公共交通的出行规划。在给出的案例研究中,作者试图诊断问题并指出应用程序开发的方向。同时,通过这一分析,作者旨在从管理移动应用程序和相关服务的角度证明研究用户评论的有用性。采用案例研究方法进行描述性研究。波兰JakDojade移动应用程序的用户反馈数据来自谷歌Play商店。用户评论的语义分类和情绪分析允许识别用户问题并诊断与其使用相关的情绪。所提出的方法允许诊断JakDojade应用程序的典型用户问题,这可能有助于指示进一步的开发方向。作者试图从管理移动应用程序和相关服务的开发的角度来证明研究用户评论的有用性。文章中提出的半自动文本分析方法强调了与用户评论研究相关的问题。与会者指出了拟议方法的局限性及其改进的可能性。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Trip planning mobile application: a perspective case study of user experience
Abstract Mobile trip planning applications may contribute to popularising public transport, provided they work efficiently and gain high user acceptance. This article aims to take a closer look at the functioning of the JakDojade application, which has been the most popular platform in Poland for several years, supporting travel planning by public transport. In the presented case study, the authors tried to diagnose problems and indicate the directions of application development. At the same time, through this analysis, the authors aimed to demonstrate the usefulness of researching user comments from the viewpoint of managing the development of mobile applications and related services. A case study methodology was used to perform a descriptive study. Data on user feedback on JakDojade mobile application in Poland comes from Google Play Store. Semantic categorisation of user comments and sentiment analysis allowed for identifying user problems and diagnosing emotions related to its use. The presented methodology allowed for diagnosing typical user problems for the JakDojade application, which may help indicate further development directions. The authors attempted to demonstrate the usefulness of researching user comments from the point of view of managing the development of mobile applications and related services. The semi-automatic approach to text analysis presented in the article highlights the problems related to the study of user reviews. The limitations of the proposed methodology and the possibilities for its improvement were indicated.
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来源期刊
Engineering Management in Production and Services
Engineering Management in Production and Services Business, Management and Accounting-Management Information Systems
CiteScore
3.40
自引率
0.00%
发文量
27
审稿时长
7 weeks
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