人-自主团队合作中的信任与团队绩效

IF 4.2 3区管理学 Q2 BUSINESS

International Journal of Electronic Commerce Pub Date : 2021-01-02 DOI:10.1080/10864415.2021.1846854

Nathan J. Mcneese, Mustafa Demir, Erin K. Chiou, Nancy J. Cooke

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引用次数: 26

摘要

本研究旨在更好地理解人类自主团队中的信任，发现信任对团队绩效有重要影响。采用《绿野仙踪》的方法，在遥控飞行器系统研究环境中模拟自主代理团队成员，研究人类自主团队中信任与团队绩效的关系。结果表明:(1)与中、高绩效团队相比，低绩效团队对自主代理的信任水平较低;(2)随着时间的推移，低绩效、中绩效和高绩效团队对自主代理的信任会丧失;(3)低绩效团队和中等绩效团队对其人类团队成员的信任水平都较低。这些发现表明，对队友(自主或人类)的信任与团队绩效有关，并且信任可能随着时间的推移而发展，而与团队绩效无关。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Trust and Team Performance in Human–Autonomy Teaming

ABSTRACT This study aims to better understand trust in human–autonomy teams, finding that trust is important for team performance. A Wizard of Oz approach was used to simulate an autonomous agent team member, in a remotely piloted aircraft system research environment, to study the relationship between trust and team performance in human–autonomy teams. Results show that (1) there are lower levels of trust in the autonomous agent in low-performing teams compared with medium- or high-performing teams; (2) there is a loss of trust in the autonomous agent over time across low-, medium-, and high-performing teams; and (3) both low- and medium-performing teams indicated lower levels of trust in their human team members. These findings indicate that trust in a teammate (autonomous or human) is associated with team performance and that trust may evolve over time irrespective of team performance.

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来源期刊

International Journal of Electronic Commerce 工程技术-计算机：软件工程

CiteScore

7.20

自引率

16.00%

发文量

审稿时长

>12 weeks

期刊介绍： The International Journal of Electronic Commerce is the leading refereed quarterly devoted to advancing the understanding and practice of electronic commerce. It serves the needs of researchers as well as practitioners and executives involved in electronic commerce. The Journal aims to offer an integrated view of the field by presenting approaches of multiple disciplines. Electronic commerce is the sharing of business information, maintaining business relationships, and conducting business transactions by digital means over telecommunications networks. The Journal accepts empirical and interpretive submissions that make a significant novel contribution to this field.