Auditoria interna de sistema de gestão ambiental: estudo de caso no Verdegreen Hotel

This research examines the contributions and challenges associated with internal audits at Verdegreen Hotel, a major hotel in the city of João Pessoa-PB, which had been chosen given its implanted and certified Environmental Management System (EMS) ISO 14001. This is a descriptive research based on a qualitative case study. The techniques used in the methodology were: bibliographical survey on the ISO norms that approach the EMS themes and audit; Questionnaires, applied to the members of the green committee; And documentary analysis of the EMS manual. For this study, three categories were selected: i) instruments, ii) procedures, and iii) human resources. Based on the content analysis of the responses of the questionnaires applied and the EMS manual it was verified that the internal audits of the Verdegreen Hotel are based on well-defined methods of collecting and processing information and maintains training programs for its employees. Based on the results of the research it became possible to understand how those issues related to the application of internal audit are opportunities to improve the EMS.