Providing Services to Victims of Human Trafficking During the COVID-19 Pandemic: A Social Service Agency State-Wide Survey

Abstract While research has documented the needs of human trafficking victims, the importance of such needs during the COVID-19 pandemic remains understudied. This study sought to determine the most critical and urgent service needs of social service providers who serve human trafficking victims. Drawing from survey responses collected from 100 service providers from all 15 counties in Arizona, researchers examined agency needs to serve human trafficking victims during a pandemic, the barriers/fears expressed by human trafficking victims to obtain social services, and the saliency of needs regarding training, screenings, protocols, and services provided. Respondents indicated that the most necessary needs included more training, funding, and receiving referrals. Respondents reported that most barriers/fears expressed by sex trafficking clients were feelings of shame and not self-identifying as a victim. Labor trafficking victims lack knowledge about resources and experience little to no social support. Findings highlight a sustained need for awareness building, developing strong partnerships between agencies that serve human trafficking victims, and the needed ability of social service agencies to modify their service delivery systems during a pandemic. Future research is needed to understand the lack of victim demographic data and provide clear guidelines for agencies to handle emergencies such as a pandemic.