COVID-19大流行期间留住优秀员工:酒店大流行应对策略的杠杆作用

IF 3 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism and Hospitality Research Pub Date : 2022-11-24 DOI:10.1177/14673584221141294

I. Salem, Hassan Aideed, N. Alkathiri, K. Ghazi

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引用次数: 4

摘要

本研究旨在检验四星级和五星级酒店的疫情应对策略（服务自动化、裁员、重组、健康保护和培训）对人才保留意愿的影响，并以人才满意度和工作不安全感为中介。样本由357名才华横溢的酒店员工组成。研究结果表明，自动化服务、健康安全和培训支持通过人才满意度的中介作用，正向影响人才对应对策略的满意度，并有利于提高人才的保留意愿。研究结果还表明，高度的工作不安全感会破坏人才满意度对留住意向的积极影响。该研究为现有文献提供了酒店背景下的理论和实践启示，并为未来的研究提供了方向。

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Retaining talented employees during COVID-19 pandemic: The leverage of hotel pandemic response strategies

This study aims to examine the impact of hotels' pandemic response strategies (service automation, downsizing, restructuring, health protection, and training) on talent retention intentions with the mediation of talent satisfaction and moderation of job insecurity in 4- and 5-star hotels. The sample was composed of 357 talented hotel employees. Findings reveal that automation services, health and safety, and training support were found to positively affect talents' satisfaction with response strategies and favourably enhance talents' retention intention through the mediating role of talents' satisfaction. The findings also suggest that high job insecurity would undermine the positive impact of talent satisfaction on retention intentions. The study contributes to the existing literature by providing theoretical and practical implications in the hotel context and directions for future research.

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来源期刊

Tourism and Hospitality Research HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

7.40

自引率

8.60%

发文量

期刊介绍： Tourism and Hospitality Research is firmly established as a leading and authoritative, peer-reviewed journal for tourism and hospitality researchers and professionals. Tourism and Hospitality Research covers: • Hospitality and tourism operations • Marketing and consumer behaviour • HR management • Social Media and Marketing • Technology • Planning and development • Policy • Performance and financial management • Strategic implications • Environmental aspects • Forecasting and prediction • Revenue management • Impact assessment and mitigation • Globalisation • Research methodologies • Leisure and culture • Risk Management • Change Management