基于增强现实的智能旅游手机应用质量维度及其对客户满意度和重用意愿的影响

IF 2.1 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM
Komal Anand, Vikas Arya, Sheena Suresh, Anshuman Sharma
{"title":"基于增强现实的智能旅游手机应用质量维度及其对客户满意度和重用意愿的影响","authors":"Komal Anand, Vikas Arya, Sheena Suresh, Anshuman Sharma","doi":"10.1080/21568316.2022.2137577","DOIUrl":null,"url":null,"abstract":"ABSTRACT The COVID-19 pandemic has severely affected the tourism industry, with national lockdowns aimed at curbing the spread of the virus mandating travel restrictions and prohibiting events and gatherings. The shift to online video conferencing tools, which offer limited interactivity, has spurred the need to integrate augmented reality (AR) in various contexts, such as meetings, exhibitions, museums, and travel. This quantitative study examines visitors’ perspectives on AR-based apps in tourism. It investigates the influence of three kinds of quality determinants, such as information quality, system quality, and service quality, on visitors’ perspectives on AR apps. Their impact on visitor satisfaction ultimately triggers visitors to reuse AR-based mobile apps. The research makes a theoretical contribution to the literature on AR and the quality dimensions of mobile apps. We expect demand for AR-based apps to rapidly increase, as people continue to follow preventive measures even after COVID-19.","PeriodicalId":47312,"journal":{"name":"Tourism Planning & Development","volume":"20 1","pages":"236 - 259"},"PeriodicalIF":2.1000,"publicationDate":"2022-10-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"7","resultStr":"{\"title\":\"Quality Dimensions of Augmented Reality-based Mobile Apps for Smart-Tourism and its Impact on Customer Satisfaction & Reuse Intention\",\"authors\":\"Komal Anand, Vikas Arya, Sheena Suresh, Anshuman Sharma\",\"doi\":\"10.1080/21568316.2022.2137577\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"ABSTRACT The COVID-19 pandemic has severely affected the tourism industry, with national lockdowns aimed at curbing the spread of the virus mandating travel restrictions and prohibiting events and gatherings. The shift to online video conferencing tools, which offer limited interactivity, has spurred the need to integrate augmented reality (AR) in various contexts, such as meetings, exhibitions, museums, and travel. This quantitative study examines visitors’ perspectives on AR-based apps in tourism. It investigates the influence of three kinds of quality determinants, such as information quality, system quality, and service quality, on visitors’ perspectives on AR apps. Their impact on visitor satisfaction ultimately triggers visitors to reuse AR-based mobile apps. The research makes a theoretical contribution to the literature on AR and the quality dimensions of mobile apps. We expect demand for AR-based apps to rapidly increase, as people continue to follow preventive measures even after COVID-19.\",\"PeriodicalId\":47312,\"journal\":{\"name\":\"Tourism Planning & Development\",\"volume\":\"20 1\",\"pages\":\"236 - 259\"},\"PeriodicalIF\":2.1000,\"publicationDate\":\"2022-10-25\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"7\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Tourism Planning & Development\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1080/21568316.2022.2137577\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"HOSPITALITY, LEISURE, SPORT & TOURISM\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Tourism Planning & Development","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/21568316.2022.2137577","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
引用次数: 7

摘要

新冠肺炎大流行严重影响了旅游业,为遏制病毒传播,各国纷纷采取封锁措施,限制旅行,禁止活动和集会。向互动性有限的在线视频会议工具的转变,刺激了在会议、展览、博物馆和旅游等各种环境中集成增强现实(AR)的需求。这项定量研究考察了游客对旅游中基于ar的应用程序的看法。它调查了三种质量决定因素,如信息质量、系统质量和服务质量,对访问者对AR应用的看法的影响。它们对访问者满意度的影响最终会促使访问者重复使用基于ar的移动应用程序。本研究对AR和移动应用质量维度的文献研究做出了理论贡献。我们预计,随着人们在COVID-19之后继续采取预防措施,对基于ar的应用程序的需求将迅速增加。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Quality Dimensions of Augmented Reality-based Mobile Apps for Smart-Tourism and its Impact on Customer Satisfaction & Reuse Intention
ABSTRACT The COVID-19 pandemic has severely affected the tourism industry, with national lockdowns aimed at curbing the spread of the virus mandating travel restrictions and prohibiting events and gatherings. The shift to online video conferencing tools, which offer limited interactivity, has spurred the need to integrate augmented reality (AR) in various contexts, such as meetings, exhibitions, museums, and travel. This quantitative study examines visitors’ perspectives on AR-based apps in tourism. It investigates the influence of three kinds of quality determinants, such as information quality, system quality, and service quality, on visitors’ perspectives on AR apps. Their impact on visitor satisfaction ultimately triggers visitors to reuse AR-based mobile apps. The research makes a theoretical contribution to the literature on AR and the quality dimensions of mobile apps. We expect demand for AR-based apps to rapidly increase, as people continue to follow preventive measures even after COVID-19.
求助全文
通过发布文献求助,成功后即可免费获取论文全文。 去求助
来源期刊
Tourism Planning & Development
Tourism Planning & Development HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
6.80
自引率
8.30%
发文量
40
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信