Auxílio emergencial em tempos de pandemia: uma estratégia além da vida

The objective of the project was to advise individual entrepreneurs, informal workers, self-employed, unemployed who were in doubt when requesting the emergency aid instituted by Law 13,982 / 2020. The project was developed using a digital whatsapp tool, whose objective was to maintain social distance to meet the recommendations established by the Federal, State and Municipal Government. A folder was prepared to publicize the calls, containing phone numbers and the names of the people who would provide the call. 254 people were served in a period of 40 days. The beneficiaries made the calls to the numbers available in the folder and presented their doubts. The main results of the service were clarifications on doubts of all kinds, such as assistance in filling out the registration form; assistance in accessing the “Caixa Tem” application; benefit request; assistance in creating the digital account