工作场所的和平建设:系统回顾

IF 0.5 4区 管理学 Q4 MANAGEMENT
Xiaolei Zhang, Katalien N. L. Bollen, R. Pei, M. Euwema
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引用次数: 6

摘要

关于冲突中第三方干预的研究主要集中在专业调解员或监督员的正式干预上。对同龄人或其他处于非等级地位的人进行的非正式和自愿的第三方干预的研究非常有限。这一系统审查的目的是调查关于建立和平的实证研究,以便(a)界定这一概念;(b) 寻找衡量缔造和平的尺度;(c) 并确定建立和平的结果。总的来说,我们的搜索得到了713个独特的点击,其中12个是根据预定义的选择标准保留的。根据审查文章的结果,我们提出了建立和平的定义,并确定了建立和平四个组成部分:关系、程序、情感和内容帮助。本研究通过关注冲突背景下的非正式和自愿帮助行为(而不是正式干预),同时将组织公民行为的文献与冲突背景下第三方干预的研究联系起来,为当前的冲突管理文献做出了贡献。在实践中,和平缔造者在建设性地解决冲突方面发挥着至关重要的作用,并为个人和团队的运作做出了贡献。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Peacemaking at the Workplace: A Systematic Review
Research on third party interventions in conflict has mostly focused on formal interventions by professional mediators or supervisors. Studies on informal and voluntary third party interventions by peers or someone else in a nonhierarchical position are very limited. The aim of this systematic review is to investigate empirical studies on peacemaking to (a) define the concept; (b) search for scales that measure peacemaking; (c) and identify outcomes of peacemaking. In total, our search led to 713 unique hits of which 12 were retained based on the predefined selection criteria. Based on the findings from the reviewed articles, we propose a definition of peacemaking and identify four components of peacemaking: relational, procedural, emotional, and content help. This study contributes to the current conflict management literature by focusing on informal and voluntary helping behavior in the context of conflicts (instead of formal interventions), while linking the literature on organizational citizenship behavior and research on third party interventions in the context of conflict. In practice, peacemakers play a crucial role in solving conflicts constructively and contribute as such to both individual and team functioning.
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来源期刊
CiteScore
2.20
自引率
15.40%
发文量
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