{"title":"它们是请求吗?服务遭遇中麻烦陈述的探索","authors":"Barbara A. Fox, Trine Heinemann","doi":"10.1080/08351813.2020.1864154","DOIUrl":null,"url":null,"abstract":"ABSTRACT Despite extensive literature on what may be involved in making a request, there is dispute among scholars as to which linguistic formats constitute the social action of making a request proper. In this study, we examine the much-disputed declarative request format and in particular what we call “declaratives of trouble.” We present evidence that in the context of a service encounter such as the shoe repair shop, this format is unproblematically and systematically treated by both customer and service provider as performing requests. The study thus enriches our understanding of action formation and ascription by examining in detail that and how utterances that in some contexts might not serve as requests in other contexts constitute a primary resource for building requests. Data are in American English.","PeriodicalId":51484,"journal":{"name":"Research on Language and Social Interaction","volume":null,"pages":null},"PeriodicalIF":3.0000,"publicationDate":"2021-01-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/08351813.2020.1864154","citationCount":"9","resultStr":"{\"title\":\"Are They Requests? An Exploration of Declaratives of Trouble in Service Encounters\",\"authors\":\"Barbara A. Fox, Trine Heinemann\",\"doi\":\"10.1080/08351813.2020.1864154\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"ABSTRACT Despite extensive literature on what may be involved in making a request, there is dispute among scholars as to which linguistic formats constitute the social action of making a request proper. In this study, we examine the much-disputed declarative request format and in particular what we call “declaratives of trouble.” We present evidence that in the context of a service encounter such as the shoe repair shop, this format is unproblematically and systematically treated by both customer and service provider as performing requests. The study thus enriches our understanding of action formation and ascription by examining in detail that and how utterances that in some contexts might not serve as requests in other contexts constitute a primary resource for building requests. Data are in American English.\",\"PeriodicalId\":51484,\"journal\":{\"name\":\"Research on Language and Social Interaction\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":3.0000,\"publicationDate\":\"2021-01-02\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://sci-hub-pdf.com/10.1080/08351813.2020.1864154\",\"citationCount\":\"9\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Research on Language and Social Interaction\",\"FirstCategoryId\":\"98\",\"ListUrlMain\":\"https://doi.org/10.1080/08351813.2020.1864154\",\"RegionNum\":1,\"RegionCategory\":\"文学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"COMMUNICATION\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Research on Language and Social Interaction","FirstCategoryId":"98","ListUrlMain":"https://doi.org/10.1080/08351813.2020.1864154","RegionNum":1,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"COMMUNICATION","Score":null,"Total":0}
Are They Requests? An Exploration of Declaratives of Trouble in Service Encounters
ABSTRACT Despite extensive literature on what may be involved in making a request, there is dispute among scholars as to which linguistic formats constitute the social action of making a request proper. In this study, we examine the much-disputed declarative request format and in particular what we call “declaratives of trouble.” We present evidence that in the context of a service encounter such as the shoe repair shop, this format is unproblematically and systematically treated by both customer and service provider as performing requests. The study thus enriches our understanding of action formation and ascription by examining in detail that and how utterances that in some contexts might not serve as requests in other contexts constitute a primary resource for building requests. Data are in American English.
期刊介绍:
The journal publishes the highest quality empirical and theoretical research bearing on language as it is used in interaction. Researchers in communication, discourse analysis, conversation analysis, linguistic anthropology and ethnography are likely to be the most active contributors, but we welcome submission of articles from the broad range of interaction researchers. Published papers will normally involve the close analysis of naturally-occurring interaction. The journal is also open to theoretical essays, and to quantitative studies where these are tied closely to the results of naturalistic observation.