它们是请求吗?服务遭遇中麻烦陈述的探索

IF 3 1区 文学 Q1 COMMUNICATION
Barbara A. Fox, Trine Heinemann
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引用次数: 9

摘要

尽管关于请求可能涉及的内容有大量文献,但学者们对于哪种语言格式构成适当的请求社会行为存在争议。在这项研究中,我们研究了备受争议的陈述性请求格式,特别是我们称之为“麻烦陈述”的格式。我们提供的证据表明,在鞋店等服务遇到的情况下,这种格式被客户和服务提供商毫无疑问地系统地视为执行请求。因此,该研究通过详细检查在某些上下文中可能不作为请求的话语以及如何构成构建请求的主要资源,丰富了我们对行为形成和归属的理解。数据是美式英语。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Are They Requests? An Exploration of Declaratives of Trouble in Service Encounters
ABSTRACT Despite extensive literature on what may be involved in making a request, there is dispute among scholars as to which linguistic formats constitute the social action of making a request proper. In this study, we examine the much-disputed declarative request format and in particular what we call “declaratives of trouble.” We present evidence that in the context of a service encounter such as the shoe repair shop, this format is unproblematically and systematically treated by both customer and service provider as performing requests. The study thus enriches our understanding of action formation and ascription by examining in detail that and how utterances that in some contexts might not serve as requests in other contexts constitute a primary resource for building requests. Data are in American English.
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来源期刊
CiteScore
7.30
自引率
7.40%
发文量
20
期刊介绍: The journal publishes the highest quality empirical and theoretical research bearing on language as it is used in interaction. Researchers in communication, discourse analysis, conversation analysis, linguistic anthropology and ethnography are likely to be the most active contributors, but we welcome submission of articles from the broad range of interaction researchers. Published papers will normally involve the close analysis of naturally-occurring interaction. The journal is also open to theoretical essays, and to quantitative studies where these are tied closely to the results of naturalistic observation.
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