Size and attributes of probation officers’ service provider networks: connecting individuals with mental illnesses to community-based supports

Abstract This exploratory study examines inter-organizational communication patterns and information sharing between probation officers and service providers when coordinating services for people with mental illnesses on probation. Thirty-four probation officers from one rural (n = 12) and one urban (n = 22) county completed a researcher-administered questionnaire pertaining to the size of probation officers’ service provider networks and the frequency and nature of contacts with those networks. Egocentric network analysis and bivariate inferential statistics were used to examine direct relational ties between each officer and the service providers within their communities. Probation officers in both counties reported high frequency of contact with service providers and indicated that service providers and officers were more likely to share information if reciprocated by their dyad counterpart. Probation agencies may consider enhancing probation officers’ service provider networks and fostering reciprocal and mutually-beneficial relationships to ensure timely access to services for adults with mental illnesses who are on probation.