The impact of smartphone applications and technologies (GAM apps) on improving e-services in Greater Amman Municipality

The growth in information and communication technologies and use of the internet to improve the delivery of services. Due to this, a Greater Amman Municipality (GAM) product has been launched to provide powerful and transformational capacity to access the existing services and expand the delivery of new services. The smart GAM app aims to make government information and services easily available to increase active citizen participation in government operations. The purpose of this study is to investigate the impact of GAM app and technology usage on improving GAM e-services. It modifies the Delone and McLean model to analyse and examines the effect of service quality and information quality on user satisfaction with smart applications and technologies. The results indicate that the smart GAM apps and technologies have an impact on user satisfaction with GAM e-services and increasing the quality of service provided to meet the needs of users.