Peran Pendidikan Pengguna Terhadap Perilaku Pemanfaatan Layanan Perpustakaan Fakultas Ilmu Komunikasi Universitas Padjadjaran

Library service becomes the benchmark of the library success. Library service is said to be good if the utilization of service is done maximally. It is related to user education, which in this case the purpose of user education is to provide education about the library so that users can utilize library services effectivelly and efficiently. This study aims to describe the role of the user education towards the utilization behavior of library service of the students of Faculty of Communication Sciences Padjadjaran University. The method used in this research is survey with quantitative descriptive approach. The sample of this research consists of 93 students of class of 2016 were chosen by accidental sampling technique. The results of this study show that the role of knowledge about layout, facilities, policy, and library services towards the utilization behavior of library service in the medium category. Meanwhile, the role of knowledge about librarians and the staffs in the library and library collections towards the utilization behavior of library service in the high category. So, it shows that the knowledge about library can encourage students to take advantage of library services because having knowledge about library will facilitate the user in utilizing library services .