JABODETABEK和Banten的Tilawati方法满意度分部对中央Tilawati服务质量的影响(Tilawati方式培训研究分析)

Indah Wahyu Ningsih
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引用次数: 1

摘要

蒂拉瓦蒂法是印度尼西亚发展最快的古兰经方法之一,在印度尼西亚的59个城市和地区扩大了分支机构。本文探讨了分公司对中央蒂拉瓦提办事处服务质量的满意度。本文从有形、可靠性、响应性、保证性和强调性四个维度对蒂拉瓦蒂中心服务质量进行了分析研究,旨在回答“蒂拉瓦蒂中心服务质量如何提供给Jabodetabek和万丹分公司”的问题。该研究衡量了服务与客户期望之间的差距,这些客户是Jabodetabek和Banten的分部负责人、培训师、教师和tilawati方法使用者研究所的代表。从这个研究结果得到的数据差距为-0,064,这意味着蒂拉瓦提中部的服务质量评级足够好。分支机构(jabodetabek n banten)已经感受到了很多事情。也有一些东西被归类为充分的。有一些事情必须尽快解决:(1)社交媒体作为一种学习工具,(2)立即响应分支机构,(3)根据sop简单地拥有蒂拉瓦蒂学习工具,(4)为现在和未来建立古兰经学习的创新当代
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Influence of Tilawati Method Satisfaction Branch of JABODETABEK and Banten on Service Quality of Central Tilawati Method (The Analysis of Tilawati Method Training Studies)
The tilawati method is one of the fastest developing al quran methods in indonesia, by expanding its branch office in 59 cities and districts over indonesia. This thesis discusses the satisfaction felt by branch office towards central tilawati office service quality. This analysis studies was focused to tilawati training method using servQual method based on tangible, rliability, responsiveness, assurance and emphaty dimmensions .This research is intended to answer the problems  "How the quality of the central Tilawati service has been provided to the branches office on Jabodetabek and Banten". The study measures  the service gap received with the expectation of the customers whom are branch heads,trainers,teachers and representatives intitute of tilawati method users in Jabodetabek and Banten . From this result of research data gap are obtained of -0,064, its means the rating of service quality of central Tilawati is good enough. There are many things that have been felt by branches office (jabodetabek n banten) . And there are also some things that are categorized as sufficient. There are omethings that must to be fixed quickly are (1) Social media as  a learning tool, (2) Immediatly for responing branch office, (3) Simple to having Tilawati learning tool according to S.O.P, and (4) Building the innovation contemporary  in learning al quran for now and the future
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