Emerging Information Systems and the Design of “iVoz”: A Case Study of Enterprise Social Systems

The development of emerging information systems is crucial in two directions. First, these systems increase the accessibility of information to be used by the enterprise social systems. The improvement in the accessibility of the information has a direct repercussion in the reduction of economic costs in the business firms. Second, emerging information systems are a touchstone in the organisation of the new enterprises, because the new models of organisation require the enhancement of information and communication technologies. In this way, emerging information systems influence the structure and dynamics of enterprise social systems, making it possible to achieve goals never before imagined. This paper analyzes a new enterprise social system developed by the Spanish newspaper La Voz de Galicia, called “iVoz”. It is analyzed here to what extent it has contributed to introduce a change in the organization, which has repercussion in three aspects: 1) the model of media company; 2) the structure and dynamics of the daily work of journalists; and 3) the ways in which citizens can access and use information.