Nicholas Matey, Nicole E. Gravina, B. Davis, R. George, Timothy Rosbrook
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Increasing Productivity in a Manufacturing Setting using Daily Process Walks
ABSTRACT In manufacturing, daily productivity is critical because as production increases, the capacity to accept orders increases. Organizational Behavior Management strategies and Lean Manufacturing approaches are compatible and produce positive changes in performance. The current study took place at a metal manufacturer and evaluated whether process walks with embedded goal-setting and feedback could increase productivity. Following baseline, we evaluated the effect of a process walk where the superintendent and supervisor discussed the previous performance and set goals for the next shift’s productivity. After a partial withdrawal phase, we added two components to the process walk. Supervisors communicated the goal set during the walk to front-line workers, and performance feedback was publicly posted in the office. Casting productivity improved following the intervention, and superintendents reported having a better understanding of process issues following the intervention.
期刊介绍:
The Journal of Organizational Behavior Management—the official journal of the OBM Network (www.obmnetwork.com)—is a periodical devoted specifically to scientific principles to improve organizational performance through behavioral change. The journal publishes research and review articles, reports from the field, discussions, and book reviews on the topics that are critical to today"s organization development practitioners, operations managers, and human resource professionals.