向酒店专业人员的人格学方向发展

IF 1.3 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM
Maria Gebbels, I. Pantelidis, Steven Goss-Turner
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引用次数: 11

摘要

了解选择酒店业作为职业的人的主要特征,对于一个估计为全球经济贡献7.17万亿美元的行业来说非常重要。仅酒店业就为全球经济贡献了4570亿美元,因此对将酒店业视为长期职业的高素质员工的需求是显而易见的。该行业被员工认为是一个工作努力、收入低的行业。如果雇主希望留住现有人才并吸引新的人才,他们需要更好地了解他们的员工。本文解决了这一知识缺口,并提出了一个通过自我效能感、职业传承和职业承诺的概念来理解酒店专业人员的模型。酒店专业人员的这种类型将使研究人员和酒店管理人员能够建立关键的生活史指标,从而有助于更深入地了解酒店专业人员,并有助于在招聘过程中获得更好的面试结果。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Towards a personology of a hospitality professional
Understanding the key characteristics of people who choose hospitality as their profession is of great importance to an industry that is estimated to be contributing $7.17tr to the global economy. With the hotel sector alone contributing $457bn to the global economy the need for quality employees that consider hospitality a long term career is evident. The industry holds a perceived status by employees as a hardworking and low paying industry. If employers wish to retain existing talent and attract new they need to have a better understanding of their employees. This paper addresses this gap in knowledge and proposes a model of understanding hospitality professionals through the notions of self-efficacy, career inheritance and career commitment. This typology of a hospitality professional will enable both, researchers and hospitality managers to establish key life history indicators that facilitate a deeper understanding of a hospitality professional and can facilitate better interviewing results during the recruitment process.
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来源期刊
Hospitality & Society
Hospitality & Society HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
2.30
自引率
0.00%
发文量
13
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