智能产品的学习能力是否会导致用户的抗拒?

IF 3.7 3区 管理学 Q2 BUSINESS
Inès Chouk , Zied Mani
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引用次数: 0

摘要

近年来,以学习能力为特征的智能产品迅速发展,引起了研究人员和管理者越来越多的兴趣。然而,相对较少的工作集中在用户对这些设备的负面反应上,特别是关于抵制和不信任的反应。具体来说,目前尚不清楚对他们学习能力的感知如何影响用户对智能产品的抵制,也不知道导致不信任的机制是什么。为了解决这些问题,本研究旨在研究消费者对智能产品学习能力的感知与潜在消费者抵制之间的关系。结构方程建模结果证明:(1)产品学习能力对感知复杂性和感知风险(隐私风险和歧视风险)有影响,(2)感知风险对用户不信任有影响,(3)感知复杂性、感知风险和不信任对用户对智能产品的抵制有影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Does the learning ability of smart products lead to user resistance?

The rapid development in recent years of smart products characterized by their ability to learn is arousing increasing interest from researchers and managers. However, relatively little work has focused on negative user reactions to these devices, especially with regard to resistance and distrust reactions. Specifically, it is not known how the perception of their learning ability influences user resistance to smart products, nor what the mechanism is that leads to distrust. To address these questions, this study aims to examine the relationship between the consumer’s perception of smart products’ ability to learn and potential consumer resistance. Results of the structural equation modeling provide evidence that: (1) product learning ability has an impact on perceived complexity and perceived risks (privacy risk and discrimination risk), (2) perceived risks have an impact on user distrust, (3) perceived complexity, perceived risks and distrust have an impact on user resistance to smart products.

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来源期刊
CiteScore
8.00
自引率
6.20%
发文量
29
审稿时长
>12 weeks
期刊介绍: The Journal of Engineering and Technology Management (JET-M) is an international scholarly refereed research journal which aims to promote the theory and practice of technology, innovation, and engineering management. The journal links engineering, science, and management disciplines. It addresses the issues involved in the planning, development, and implementation of technological capabilities to shape and accomplish the strategic and operational objectives of an organization. It covers not only R&D management, but also the entire spectrum of managerial concerns in technology-based organizations. This includes issues relating to new product development, human resource management, innovation process management, project management, technological fusion, marketing, technological forecasting and strategic planning. The journal provides an interface between technology and other corporate functions, such as R&D, marketing, manufacturing and administration. Its ultimate goal is to make a profound contribution to theory development, research and practice by serving as a leading forum for the publication of scholarly research on all aspects of technology, innovation, and engineering management.
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