酒店和旅游业的人工智能。最新技术和未来的研究途径

IF 2.6 3区经济学 Q2 ENVIRONMENTAL STUDIES

European Planning Studies Pub Date : 2023-02-23 DOI:10.1080/09654313.2023.2180321

Martina Nannelli, Francesco Capone, L. Lazzeretti

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引用次数: 6

摘要

摘要最近，由于人工智能及其工具的创新，信息和通信技术的发展推动了酒店和旅游业的深刻变革。然而，尽管有关人工智能和旅游的文献越来越多，但对这些主题的科学研究仍然是模糊和零散的。本文旨在探讨人工智能及其旅游工具的现状和未来可能的发展。本研究利用ISI数据库进行文献计量分析，并应用社会网络分析绘制其智力结构图。然后，本研究进行了定性文献综述，以调查主要研究主题并提出未来的研究途径。研究结果确定了一些主要的研究方向，如：用于需求预测和客户满意度的大数据；用于共同创造过程的增强现实和虚拟现实；新冠肺炎大流行、社交距离问题和服务机器人；以及智能旅游趋势。

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Artificial intelligence in hospitality and tourism. State of the art and future research avenues

ABSTRACT The hospitality and tourism industry has recently undergone a profound transformation driven by information and communication technologies developments thanks to innovations in Artificial Intelligence and its tools. However, although the literature on AI and tourism is growing, scientific research on these themes is still fuzzy and fragmented. This article aims to explore the current state of the art and possible future developments of AI and its tools in tourism. The study develops a bibliometric analysis using the ISI database and applies social network analysis to map its intellectual structure. Then, the study develops a qualitative literature review to investigate the main research themes and propose future research avenues. The findings identify some main research strands such as: Big Data for demand forecasting and customer satisfaction; Augmented Reality and Virtual Reality for co-creation processes; the COVID-19 pandemic, social distances issues and service robots; and the smart tourism trends.

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来源期刊

European Planning Studies Multiple-

CiteScore

7.20

自引率

10.70%

发文量

109

期刊介绍： European Planning Studies provides a forum for ideas and information about spatial development processes and policies in Europe. The journal publishes articles of a theoretical, empirical and policy-relevant nature and is particularly concerned to integrate knowledge of processes with practical policy proposals, implementation and evaluation. Articles of particular interest to the journal focus upon specific spatial development problems, as well as emerging explanations of new urban, regional, national or supranational developmental tendencies. Country-specific, region-specific or locality-specific issues are focused upon, although comparative analysis is of especial value.