{"title":"员工忠诚和员工满意度介导的仆人领导对员工绩效的影响——以PT Garuda Totalido Jaya为例","authors":"Willy Wibowo, Risa Bhinekawati","doi":"10.32924/IJBS.V5I1.112","DOIUrl":null,"url":null,"abstract":"ABSTRACT This study aims to investigate the relationships among variables of servant Icadership, employee loyalty, employee satisfaction, and employee performance in the context of a family business in Indonesia. This study applies a quantitative approach with empirical evidence obtained from the entire employees of PT. Garuda Totalindo Jaya, a family-owned supplier of spare parts company as the case study. For the analysis technique, this study uses Partial Lcast Square (PLS) Structural Equation Modeling (SEM) as a program to run the collected data from 71 respondents during the period of July 2019. The findings of the study show that servant leadership has positive impact on employee loyalty and employee satisfaction; employee satisfaction has a positive impact on employee loyalty; and employee loyalty has a positive impact de employee performance. This study expands the knowledge on human resources in the context of family business in Indonesia. It should be beneficial for both the reseller and also the company itself. Moreover, it can give another exposure of the future research to study more variables in leadership theory. Keyword. Employee Loyalty, Employee Satisfaction, Employee Performance, Family Business, Servant Leadership.","PeriodicalId":44545,"journal":{"name":"International Journal of Business","volume":"5 1","pages":"18-31"},"PeriodicalIF":0.5000,"publicationDate":"2021-02-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"3","resultStr":"{\"title\":\"The Impact of Servant Leadership on Employee Performance Mediated by Employee Loyalty and Employee Satisfaction: A Case Study of PT. Garuda Totalindo Jaya\",\"authors\":\"Willy Wibowo, Risa Bhinekawati\",\"doi\":\"10.32924/IJBS.V5I1.112\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"ABSTRACT This study aims to investigate the relationships among variables of servant Icadership, employee loyalty, employee satisfaction, and employee performance in the context of a family business in Indonesia. This study applies a quantitative approach with empirical evidence obtained from the entire employees of PT. Garuda Totalindo Jaya, a family-owned supplier of spare parts company as the case study. For the analysis technique, this study uses Partial Lcast Square (PLS) Structural Equation Modeling (SEM) as a program to run the collected data from 71 respondents during the period of July 2019. The findings of the study show that servant leadership has positive impact on employee loyalty and employee satisfaction; employee satisfaction has a positive impact on employee loyalty; and employee loyalty has a positive impact de employee performance. This study expands the knowledge on human resources in the context of family business in Indonesia. It should be beneficial for both the reseller and also the company itself. Moreover, it can give another exposure of the future research to study more variables in leadership theory. Keyword. Employee Loyalty, Employee Satisfaction, Employee Performance, Family Business, Servant Leadership.\",\"PeriodicalId\":44545,\"journal\":{\"name\":\"International Journal of Business\",\"volume\":\"5 1\",\"pages\":\"18-31\"},\"PeriodicalIF\":0.5000,\"publicationDate\":\"2021-02-16\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"3\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Journal of Business\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.32924/IJBS.V5I1.112\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q4\",\"JCRName\":\"BUSINESS\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Business","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.32924/IJBS.V5I1.112","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"BUSINESS","Score":null,"Total":0}
The Impact of Servant Leadership on Employee Performance Mediated by Employee Loyalty and Employee Satisfaction: A Case Study of PT. Garuda Totalindo Jaya
ABSTRACT This study aims to investigate the relationships among variables of servant Icadership, employee loyalty, employee satisfaction, and employee performance in the context of a family business in Indonesia. This study applies a quantitative approach with empirical evidence obtained from the entire employees of PT. Garuda Totalindo Jaya, a family-owned supplier of spare parts company as the case study. For the analysis technique, this study uses Partial Lcast Square (PLS) Structural Equation Modeling (SEM) as a program to run the collected data from 71 respondents during the period of July 2019. The findings of the study show that servant leadership has positive impact on employee loyalty and employee satisfaction; employee satisfaction has a positive impact on employee loyalty; and employee loyalty has a positive impact de employee performance. This study expands the knowledge on human resources in the context of family business in Indonesia. It should be beneficial for both the reseller and also the company itself. Moreover, it can give another exposure of the future research to study more variables in leadership theory. Keyword. Employee Loyalty, Employee Satisfaction, Employee Performance, Family Business, Servant Leadership.
期刊介绍:
The Journal will serve and provide a forum for exchange of ideas among business executives and academicians concerned with global business and economic issues. With the rapid evolution of corporate business from international to global in recent years, general business has been one of the areas of greatest added complexity and concern for corporate managers. It is no longer sufficient for the corporate manager to limit his/her study simply to the domestic aspects of general business. Almost every single topic that can be studied in general business now has global dimensions that are equally important. As such, practitioners and academicians, each with a unique perspective on global business, must go beyond the presently limited sharing of information and ideas. The Journal will be an academic journal combining academic inquiry and informed business practices. It will publish empirical, analytical, review, and survey articles, as well as case studies related to all areas of global business and economics. A sentiment often expressed by practitioners is that academic research in general may not be addressing the most relevant questions in the real world. To bridge some gaps in our knowledge of the real world, the Journal is thereby willing to sponsor a field research (such as surveys, in-depth interviews, on-site studies, etc.). It is fair to say that the Journal will publish high-quality applied-research papers. Nevertheless, studies that test important theoretical works and shed additional light on the issue with some business implications will also be solicited.