从现场到记忆:游客情感体验的空间特征研究

IF 2.6 4区管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2022-02-25 DOI:10.1080/1528008X.2022.2042884

Mengda Jiang, Junyi Li, Yi Du

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引用次数: 2

摘要

摘要作为旅游体验的重要组成部分，游客的情感体验对游客的满意度和行为意向起着关键作用。本研究从现场情绪体验和记忆情绪体验两个角度出发，将情绪剖面与个体的时空活动相结合，以更深入地理解个体的旅行体验。本研究以秦始皇陵遗址博物馆为例，通过线下实地调查和网络爬虫获取多源研究数据，从现场情绪和记忆情绪两个角度探究游客的情感体验。本研究根据景区内游客情感体验类型的特点和时空规律，绘制了景区内游客的情感图谱。

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From On-site to Memory: Study on the Spatial Characteristics of Tourists’ Emotional Experiences

ABSTRACT As an important component of the travel experience, tourists’ emotional experience plays a key role in tourists’ satisfaction and behavioral intentions. This research starts from two perspectives of on-site emotional experience and memory emotional experience and combines the emotional profile with the individual’s spatial and temporal activities to understand the individual’s travel experience more deeply. This study takes the Emperor Qinshihuang’s Mausoleum Site Museum as a case study, obtains multi-source research data through offline field investigation and online web crawlers, and explores tourists’ emotional experiences from two perspectives of on-site emotion and memory emotion. This study draws the emotional map of tourists in the scenic area based on the characteristics of the types of emotional experience and the law of time and space in the scenic area.

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来源期刊

Journal of Quality Assurance in Hospitality & Tourism HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

7.00

自引率

18.20%

发文量

期刊介绍： The Journal of Quality Assurance in Hospitality & Tourism serves as a medium to share and disseminate new research findings, theoretical development and superior practices in hospitality and tourism. The journal aims to publish cutting-edge, empirically and theoretically sound research articles on quality planning, development, management, marketing, evaluation, and adjustments within the field. Readers of the journal stay up-to-date on the latest theory development and research findings, ways to improve business practices, successful hospitality strategies, maintenance of profit requirements, and increasing market share in this complex and growing field. Comprised of conceptual and methodological research papers, research notes, case studies, and review books and conferences the Journal of Quality Assurance in Hospitality & Tourism offers readers examples of real world practices and experiences that involve: -Organizational development and improvement -Operational and efficiency issues -Quality policy and strategy development and implementation -Quality function deployment -Quality experiences in hospitality industry -Service quality improvement and customer satisfaction -Managerial issues, such as employee empowerment & benefits, quality costs, & returns on investment -The role and participation of private and public sectors, including residents -International, national, and regional tourism; tourism destination sites; arid systems of tourism