札幌项目(工作人员处方- bluPORt优化):关于COVID-19大流行期间医院工作人员扩大使用安全储药柜的质量改进报告

IF 0.4 Q3 MEDICINE, GENERAL & INTERNAL
Zhi Yang Neo, E. Foo, Li Xian Ng, Yao Hui Poh
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引用次数: 0

摘要

背景2019年11月,新加坡总医院(SGH)药剂科推出了一项全新的24小时药物储物柜服务,为轮班的医院工作人员提供服务,这些工作人员无法在药房营业时间内取药。然而,最初的吸收率是适度的。主要目标是从2020年6月开始,在6个月内将员工每天使用的储物柜数量从5个增加到42个(100%)。次要目标包括探索储物柜服务对药房运营效率的成本节约和影响,以及比较医院工作人员使用储物柜服务和在药房取药的经验。方法FOCUS-PDSA采用QI方法学。两个计划-执行-研究-行动(PDSA)循环用于实施最终确定的解决方案。PDSA第一个周期的重点是改善宣传和教育工作。PDSA第二阶段的重点是将服务范围扩大到整个医院的员工,并在药房入口处设立一个自助登记亭。结果2020年10月实现了100%储物柜利用率的主要目标,到PDSA周期2结束时,每日平均服务使用率从基线时的12.6上升到49.8。药剂师每年可节省0.88全职当量的人力。储物柜服务用户的平均满意度高于药房用户。SAPPORO项目成功增加了日常储物柜服务,为医院校园员工在COVID-19大流行期间提供了更多的便利和积极的药物收集体验。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Project SAPPORO (StAff prescription – bluPORt optimization): Quality improvement report on the expanded use of secured medication lockers for hospital staff during COVID-19 pandemic
Background Singapore General Hospital (SGH) Pharmacy department set up a novel 24-h medication locker service in November 2019 to serve hospital staff on work shifts who were unable to collect medication within the pharmacy operating hours. However, the initial uptake rate was modest. Objectives Primary objective was to increase the daily locker service uptake by staff from five lockers to 42 lockers (100%) in 6 months, starting from June 2020. Secondary objectives include exploring the cost savings and impact of the locker service on the pharmacy’s operational efficiency, as well as compare the medication collection experience of hospital staff using the locker service and in the pharmacy. Methods FOCUS-PDSA was the adopted QI methodology. Two Plan-Do-Study-Act (PDSA) cycles were used to implement the final identified solutions. PDSA cycle one focused on improving publicity and educational efforts. PDSA cycle two then focused on expanding the service to include the entire hospital campus staff and setting up a self-registration booth at the pharmacy entrance. Results The primary objective of achieving 100% locker utilization was attained in October 2020, with daily average service uptake rate increasing from 12.6 at baseline to 49.8 by the end of PDSA cycle 2. Annual pharmacist manpower savings of 0.88 Full Time Equivalent (FTE) was also achieved. Locker service users gave a higher average satisfaction score compared to those who collected from the pharmacy. Conclusion Project SAPPORO successfully increased the daily locker service, providing hospital campus staff with increased convenience and positive medication collection experience during the COVID-19 pandemic.
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来源期刊
Proceedings of Singapore Healthcare
Proceedings of Singapore Healthcare MEDICINE, GENERAL & INTERNAL-
CiteScore
0.90
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0.00%
发文量
42
审稿时长
15 weeks
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