社会与时间工作需求与资源对空乘人员情绪耗竭与离职倾向的影响

Q2 Business, Management and Accounting

Journal of Human Resources in Hospitality and Tourism Pub Date : 2020-04-02 DOI:10.1080/15332845.2020.1702867

M. Schiffinger, Sandra Martina Braun

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引用次数: 20

摘要

摘要基于对DACH国家航空公司空乘人员的调查，本研究考察了情绪衰竭和离职意向的社会和时间决定因素的影响和相对重要性。结果表明，日程安排满意度是情绪耗竭和离职意向的最具影响力的预测因素，其次是时间压力和表面行为对情绪耗竭的预测，表面行为和组织支持对离职意向的预测。因此，从实践的角度来看，这些结果表明，情绪衰竭和离职意向的最重要预测因素可以很好地受到管理的影响。

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The impact of social and temporal job demands and resources on emotional exhaustion and turnover intention among flight attendants

Abstract Based on a survey among flight attendants from a DACH-country-based airline, this study examines the effects and relative importance of social and temporal determinants of emotional exhaustion and turnover intention. Results suggest that scheduling satisfaction is the most influential predictor of both emotional exhaustion and turnover intention, followed by time pressure and surface acting for emotional exhaustion and surface acting and organizational support for turnover intention. From a practical standpoint, these results thus suggest that the most important predictors of emotional exhaustion and turnover intention can be shaped and influenced quite well by management.

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来源期刊

Journal of Human Resources in Hospitality and Tourism Business, Management and Accounting-Organizational Behavior and Human Resource Management

CiteScore

3.90

自引率

0.00%

发文量

期刊介绍： The Journal of Human Resources in Hospitality & Tourism encompasses the vast and diversified research on issues impacting human resources in the hospitality and tourism industry. It strives to be the preeminent forum for the dissemination of key academic and industry research and encourages research from both industry experts as well as academic experts. The Journal also examines the latest issues and trends in education as it related to human resources theory and practice. In addition to reporting on the best practices in the hospitality industry, the refereed Journal of Human Resources in Hospitality & Tourism covers such relevant topics as: -Turnover-related issues in the hospitality industry- Workplace violence- Employee attitude surveys- Well-being- Departmental conflict issues- Career paths among managers- Drug and alcohol abuse- The labor shortage in the hospitality industry- Employee empowerment- Education and training- Employee incentive programs- Recruitment and retention- Workforce diversity- Employee engagement