信息技术应用对酒店业绩的影响：来自发展中国家的证据

IF 2.6 4区管理学 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2022-05-29 DOI:10.1080/1528008X.2022.2077886

Imane Ezzaouia, J. Bulchand-Gidumal

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引用次数: 1

摘要

酒店管理者通过采用创新的策略和工具来寻求组织绩效的持续提升。了解到信息技术(IT)已经彻底改变了酒店业，本研究调查了发展中国家摩洛哥采用IT对酒店绩效(HP)的影响。本文提出的研究模型包括两个结构，即员工绩效和财务绩效。采用定量方法，样本包括来自三星级、四星级和五星级酒店的100位总经理。使用偏最小二乘(PLS)方法对假设进行了检验，结果表明，IT采用对惠普的主要影响可以在员工绩效而不是财务绩效中看到。研究结果还揭示了酒店员工绩效与财务绩效之间的显著关系，并讨论了这些发现对研究人员和酒店经营者的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The impact of information technology adoption on hotel performance: Evidence from a developing country

ABSTRACT Hotel managers seek continual enhancement of their organizational performance by adopting innovative strategies and tools. Armed with the knowledge that information technology (IT) has revolutionized the hotel industry, this study investigates the impact of IT adoption on hotel performance (HP) in Morocco, a developing country. The proposed research model includes two constructs, namely, employee performance and financial performance. A quantitative approach is used, and the sample includes 100 general managers from three-, four-, and five-star hotels. The hypotheses were tested using a partial least squares (PLS) method, and the findings indicate that the major impact of IT adoption on HP can be seen in employee performance rather than in financial performance. The results also reveal a significant relationship between employee performance and financial performance in hotels, and the implications of these findings for researchers and hoteliers are discussed.

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来源期刊

Journal of Quality Assurance in Hospitality & Tourism HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

7.00

自引率

18.20%

发文量

期刊介绍： The Journal of Quality Assurance in Hospitality & Tourism serves as a medium to share and disseminate new research findings, theoretical development and superior practices in hospitality and tourism. The journal aims to publish cutting-edge, empirically and theoretically sound research articles on quality planning, development, management, marketing, evaluation, and adjustments within the field. Readers of the journal stay up-to-date on the latest theory development and research findings, ways to improve business practices, successful hospitality strategies, maintenance of profit requirements, and increasing market share in this complex and growing field. Comprised of conceptual and methodological research papers, research notes, case studies, and review books and conferences the Journal of Quality Assurance in Hospitality & Tourism offers readers examples of real world practices and experiences that involve: -Organizational development and improvement -Operational and efficiency issues -Quality policy and strategy development and implementation -Quality function deployment -Quality experiences in hospitality industry -Service quality improvement and customer satisfaction -Managerial issues, such as employee empowerment & benefits, quality costs, & returns on investment -The role and participation of private and public sectors, including residents -International, national, and regional tourism; tourism destination sites; arid systems of tourism