外包威权治理:中国市长热线的私有化

IF 2.3 3区 社会学 Q1 AREA STUDIES
Rui Hou
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引用次数: 0

摘要

私有化如何影响前线的独裁治理?本文考察了外包对市长热线运营中涉及的劳动过程的影响。市长热线系统是中国市政府为解决居民的建议、诉求、咨询和投诉而设立的一个渠道。虽然市长热线的扩展在中国由政府负责,但呼叫中心的运营已外包给专业的电信公司;因此,在与公众的沟通中,代表国家的是营利性公司及其员工。通过考察呼叫运营商劳动过程中的实际和关系组成部分,本文着眼于中国是如何将一种反应型威权主义制度外包出去的。它认为,外包创造了一种双重压力结构,塑造了该机构的一线治理。私有化参与独裁统治导致了市场理性与国家干预传统之间的冲突。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Outsourcing authoritarian governance: The privatization of mayors’ hotlines in China
How does privatization impact authoritarian governance on the frontline? This article examines the impact of outsourcing on the labour process involved in the operation of mayors’ hotlines. The mayor’s hotline system is a channel set up by Chinese municipal governments to address residents’ suggestions, appeals, inquiries, and complaints. While the expansion of mayors’ hotlines falls under the government in China, the operation of call centres has been outsourced to professional tele-corporations; thus, it is for-profit companies and their employees that represent the state in communications with the public. By examining both the practical and relational components of call operators’ labour process, this article looks at how an institution of responsive authoritarianism has been contracted out in China. It argues that the outsourcing creates a dual-pressure structure that shapes the frontline governance of this institution. The engagement of privatization in authoritarian domination leads to a conflict between market rationality and the inherited tradition of state intervention.
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来源期刊
China Information
China Information AREA STUDIES-
CiteScore
3.50
自引率
4.80%
发文量
38
期刊介绍: China Information presents timely and in-depth analyses of major developments in contemporary China and overseas Chinese communities in the areas of politics, economics, law, ecology, culture, and society, including literature and the arts. China Information pays special attention to views and areas that do not receive sufficient attention in the mainstream discourse on contemporary China. It encourages discussion and debate between different academic traditions, offers a platform to express controversial and dissenting opinions, and promotes research that is historically sensitive and contemporarily relevant.
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