2019冠状病毒病对未来的启示:目的地危机管理、游客行为和旅游业趋势

IF 5.8 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM
C. Aldao, D. Blasco, Manel Poch Espallargas
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引用次数: 7

摘要

目的本研究旨在通过分析旅游业三个方面的催化剂和抑制因素:目的地危机管理、游客行为和旅游业趋势,总结2019冠状病毒病(新冠肺炎)爆发两年后的广泛经验教训。设计/方法论/方法论本文的方法论涉及对欧洲高级旅行社的半结构化采访,因为这些旅行社代表了旅游供需之间的中间人。从旅行社获得的数据揭示了促进和抑制目的地、游客行为和旅游业趋势的因素。通过将数据与以往文献进行对比,可以对旅游业疫情的积极和消极结果进行概述。实际意义政府、目的地营销和管理组织以及旅游和酒店组织可以从新冠肺炎疫情中吸取教训,更好地应对未来影响旅游业的破坏性事件。创意/价值这篇论文很新颖,因为它是第一篇概述,试图通过分析旅游业的三个维度:目的地、游客和行业,综合旅游业新冠肺炎疫情的教训。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Lessons from COVID-19 for the future: destination crisis management, tourist behaviour and tourism industry trends
PurposeThis research aims at arriving at a broad scope of the lessons learnt after two years of the coronavirus disease 2019 (COVID-19) pandemic outbreak by analysing the catalyst and inhibiting factors within three aspects of the tourism sector: destination crisis management, tourist behaviour and tourism industry trends.Design/methodology/approachThe methodology of this paper involves semi-structured interviews with high-ranking European travel agents as the agents represent the intermediates between the tourism offer and demand.FindingsData obtained from travel agents disclosed the factors that catalysed and inhibited the destination, the behaviour of tourists and the tourism industry trends. By contrasting data with previous literature, constructing an overview of the positive and negative outcomes of the pandemic in the tourism sector is possible.Practical implicationsGovernments, destination marketing and management organisations and tourism and hospitality organisations could learn from the lessons of COVID-19 outbreak to cope better with future disruptive events affecting the tourism industry.Originality/valueThe paper is novel as it is the first overview that attempts to synthesise the lessons from the COVID-19 pandemic in the tourism sector by analysing tourism sector's three dimensions: the destination, the tourists and the industry.
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来源期刊
Journal of Tourism Futures
Journal of Tourism Futures HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
15.70
自引率
6.00%
发文量
64
审稿时长
34 weeks
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