当零工还没有结束时:信任对零工员工的表现和承诺的重要性(和相关性)

IF 1.9 Q3 MANAGEMENT
Rachel L. Campagna, Jennifer A. Griffith
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引用次数: 1

摘要

数以百万计的雇员现在被归类为零工,这是一种有其他就业安排的临时雇员。这种类型的工作安排对管理者(例如节省成本,专业技能)和员工(例如工作偏好,如灵活性)都是有益的。然而,与传统员工相比,很少有研究涉及对经理的信任如何影响零工员工的表现,这可能是因为研究暗示信任与零工员工无关。我们通过四项研究验证了这一预测,表明低信任是一把双刃剑,既有不利的结果,也有有利的结果。一方面,我们发现对管理者的信任度降低会导致零工员工的绩效和承诺降低。然而,另一方面,我们发现较低的信任水平有助于抵消或减轻信任违反或意外的负面工作场所事件的有害结果。我们的研究结果强调了信任在零工与传统员工之间的重要作用。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
When the gig isn’t up: The importance (and relevance) of trust on gig workers’ performance and commitment
Millions of employees are now classified as gig workers – a subset of contingent employees with alternative employment arrangements. This type of work arrangement can be beneficial for both managers (e.g. cost savings, specialised skillsets) and employees (e.g. work preferences such as flexibility). Yet little research has addressed how trust for a manager might factor into gig workers’ performance when compared to traditional employees, perhaps because research has implied that trust is irrelevant to gig workers. We test this prediction across four studies to show that low trust is a double-edged sword with unfavourable and favourable outcomes. On the one hand, we find that less trust in the manager leads to lower performance and commitment among gig workers. Yet, on the other, we find that lower levels of trust help to offset or mitigate the harmful outcomes of trust violations, or unexpected, negative workplace events. Our findings highlight the important role of trust in this context of gig versus traditional workers.
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来源期刊
CiteScore
2.60
自引率
42.90%
发文量
9
期刊介绍: As an inter-disciplinary and cross-cultural journal dedicated to advancing a cross-level, context-rich, process-oriented, and practice-relevant journal, JTR provides a focal point for an open dialogue and debate between diverse researchers, thus enhancing the understanding of trust in general and trust-related management in particular, especially in its organizational and social context in the broadest sense. Through both theoretical development and empirical investigation, JTR seeks to open the "black-box" of trust in various contexts.
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