拟人化人工智能:以用户为中心的方法来解决智能家居中过度自动化和设计可理解性的挑战

IF 2.1 Q2 CONSTRUCTION & BUILDING TECHNOLOGY
Danyal Ahmed
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引用次数: 0

摘要

智能家居作为一种提供舒适和休闲的设备/装置/对象,其最初的功能是服务、支持、监控和提供治疗,但在与用户的生活方式成功融合的过程中面临着许多挑战。在当前的技术和社会挑战中——互操作性、可靠性、隐私、安全性、消费者对其好处缺乏认识、技术的成本和复杂性、维护成本、互联网提供商缺乏激励等——在许多其他挑战中处于领先地位。限制范围,本文试图解决(a)过度自动化的挑战-关于先进技术失控的感觉,以及(b)设备/设备/对象设计的可理解性困难-用户必须能够直接操作它们,而无需任何特定的操作知识。本研究纳入了人工智能(以下简称AI)、产品设计(工业工程)、人因学(人体工程学)、社会心理学、传播学和社会学(社会学实验)等学科的文献,以了解人类的思维和认知心理、日常事物以及设计师利用这些心理和用户的能力,首先,智能家居作为休闲设备/装置/对象的作用;第二,给予用户他们想要的控制和易操作性。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Anthropomorphizing artificial intelligence: towards a user-centered approach for addressing the challenges of over-automation and design understandability in smart homes
ABSTRACT Smart home, as a comfort and leisure providing equipment/device/object instead of its initial role of to serve, support, monitor and deliver therapy, is facing many challenges towards its successful integration with user's lifestyles. Among the current technical and social challenges – interoperability, reliability, privacy, security, consumer's lack of awareness about its benefits, costs and complexity of technology, maintenance costs, lack of incentive for internet providers etc. – take the lead among many others. Limiting the scope, this paper attempts to address challenges of (a) over-automation – a feeling regarding advanced technologies of being out-of-control, and (b) difficulty in understandability of equipment's/device's/object's design – users must be straight-forwardly able to operate them without any particular operational knowledge. Literature from the disciplines of artificial intelligence (hereinafter AI), product design (industrial engineering), human factors (ergonomics), social psychology, communication and sociology (sociological experiments) have been incorporated in this study to understand the psychology of human thought and cognition, everyday things and designer's ability of utilizing these psychologies and of users for addressing, first, the role that a smart home can play as a leisure equipment/device/object, and secondly, granting its user the control and ease of operability they desire.
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来源期刊
Intelligent Buildings International
Intelligent Buildings International CONSTRUCTION & BUILDING TECHNOLOGY-
CiteScore
4.60
自引率
4.30%
发文量
8
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