荷兰医院使用质量窗口提供可靠的“一键式”患者信息。

Yvonne Van Rooy
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引用次数: 0

摘要

2014年,荷兰医院协会(Nederlandse Vereniging van Ziekenhuizen, NVZ)在荷兰的综合医院推出了“质量窗口”。“质量窗口”是一个面向患者的在线平台,它分享医院在从患者体验到员工满意度等十项质量指标上的当前和以往得分。因此,在医院护理和绩效方面,质量窗口响应了对信息和透明度日益增长的需求。患者不仅可以通过质量窗口获得有关医院质量的有用信息,还可以将结果与其他医院、全国平均水平等进行比较。许多医院还借此机会详细介绍指标在实践中如何发挥作用以及为改进而采取的行动。质量窗口是在医院和患者的帮助下开发的。在接下来的几年里,它将扩展到全国的大学医院。综合医院也将针对癌症患者等特定患者群体开发“质量窗口”。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Dutch hospitals provide reliable "one click" patient information using a Quality Window.

In 2014, the Dutch Association of Hospitals (Nederlandse Vereniging van Ziekenhuizen, NVZ) launched the "Quality Window" at general hospitals across the Netherlands. The Quality Window is an online platform for patients which shares a hospital's current and previous scores on ten quality indicators, from patient experience to employee satisfaction. The Quality Window therefore responds to the growing demand for information and transparency when it comes to hospital care and performance. Not only can patients access helpful information about a hospital's quality through the Quality Window, they can also compare results with other hospitals, the national average, and more. Many hospitals also take the opportunity to expand on how indicators work in practice and the actions being taken towards improvement. The Quality Window was developed with the help of hospitals and patients. Over the coming years it will be expanded to university hospitals across the country. General hospitals will also begin developing Quality Windows for specific patient groups, such as cancer patients.

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