成为一流的观察者。如何发现并防止组织中的道德失误。

IF 9.1 4区 管理学 Q1 BUSINESS
Harvard business review Pub Date : 2014-07-01
Max H Bazerman
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引用次数: 0

摘要

我们愿意认为,任何聪明、正直的管理者都不会忽视或对最终危及其业务的威胁或不法行为视而不见。然而,这种情况一直在发生。我们成为障碍的牺牲品,这些障碍模糊或淹没了事情出错的重要信号。哈佛商学院(Harvard Business School)教授马克斯•h•巴泽曼(Max H. Bazerman)表示,要成为“一流的观察者”,需要有意识地努力对抗模棱两可、动机盲目性、利益冲突、滑坡效应以及他人误导我们的努力。作为一名管理者,当事情出错时,你可以通过承认责任而不是指责超出你控制的外部力量来培养你的注意能力。巴泽曼还建议从局外人的角度来挑战现状。近年来,从英国石油(BP)到通用汽车(GM),再到摩根大通(JP Morgan Chase),世界各地的公司接连出现道德失误,有鉴于此,很明显,领导者不仅需要自己更负责任地行事,还必须培养员工和整个组织的敏锐观察能力。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Becoming a first-class noticer. How to spot and prevent ethical failures in your organization.

We'd like to think that no smart, upstanding manager would ever overlook or turn a blind eye to threats or wrongdoing that ultimately imperil his or her business. Yet it happens all the time. We fall prey to obstacles that obscure or drown out important signals that things are amiss. Becoming a "first-class noticer," says Max H. Bazerman, a professor at Harvard Business School, requires conscious effort to fight ambiguity, motivated blindness, conflicts of interest, the slippery slope, and efforts of others to mislead us. As a manager, you can develop your noticing skills by acknowledging responsibility when things go wrong rather than blaming external forces beyond your control. Bazerman also advises taking an outsider's view to challenge the status quo. Given the string of ethical failures of corporations around the world in recent years--from BP to GM to JP Morgan Chase--it's clear that leaders not only need to act more responsibly themselves but also must develop keen noticing skills in their employees and across their organizations.

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来源期刊
CiteScore
1.40
自引率
0.00%
发文量
1
期刊介绍: HBR covers a wide range of topics, including strategy, leadership, organizational change, negotiations, operations, innovation, decision making, marketing, finance, work-life balance, and managing teams. We publish articles of many lengths (some in both print and digital forms, and some in digital only), graphics, podcasts, videos, slide presentations, and just about any other media that might help us share an idea effectively.
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