Justin M Devoge, Ellen J Bass, Richard M D Sledd, Stephen M Borowitz, Linda Waggoner-Fountain
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Collaborating With Physicians to Redesign a Sign-Out Tool: An iterative, multifaceted approach with users - even busy ones - can yield a satisfying and efficient product.
Physician sign-out is a mechanism for transferring patient information from one group of hospital care-givers to another at shift changes. Support tools are critical to the success of sign-out. To ensure that a tool is effective, designers must collaborate with end users, but collaboration can be difficult when working with users who are busy and have irregular schedules. In this article, we report on a collaborative effort between physicians and engineers to redesign a sign-out support tool. Strategies included focus groups, interviews, "on-the-fly" feedback, and an iterative design process, which engaged end users in the design process. Task analysis methods enabled us to quantify the differences in functionality between the original tool and the prototype.
期刊介绍:
Ergonomics in Design: The Quarterly of Human Factors Applications is intended to serve the needs of practicing human factors/ergonomics professionals who are concerned with the usability of products, systems, tools, and environments. It provides up-to-date demonstrations of the importance of HF/E principles in design and implementation. Articles, case studies, anecdotes, debates, and interviews focus on the way in which HF/E research and methods are applied in the design, development, prototyping, test and evaluation, training, and manufacturing processes of a product or system.