{"title":"服务管理。","authors":"S E Koger","doi":"","DOIUrl":null,"url":null,"abstract":"<p><p>Superior service is the outcome of a dedicated planning methodology. Medical groups that plan and manage for patients' service needs will achieve market differentiation, enjoy enhanced levels of staff development and motivation and improve long-term financial performance. Medical groups that ignore the importance of service excellence will find themselves trailing those groups that provide superior service to their patients.</p>","PeriodicalId":79579,"journal":{"name":"College review (Denver, Colo.)","volume":"10 1","pages":"5-16"},"PeriodicalIF":0.0000,"publicationDate":"1993-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Service management.\",\"authors\":\"S E Koger\",\"doi\":\"\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<p><p>Superior service is the outcome of a dedicated planning methodology. Medical groups that plan and manage for patients' service needs will achieve market differentiation, enjoy enhanced levels of staff development and motivation and improve long-term financial performance. Medical groups that ignore the importance of service excellence will find themselves trailing those groups that provide superior service to their patients.</p>\",\"PeriodicalId\":79579,\"journal\":{\"name\":\"College review (Denver, Colo.)\",\"volume\":\"10 1\",\"pages\":\"5-16\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1993-01-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"College review (Denver, Colo.)\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"College review (Denver, Colo.)","FirstCategoryId":"1085","ListUrlMain":"","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Superior service is the outcome of a dedicated planning methodology. Medical groups that plan and manage for patients' service needs will achieve market differentiation, enjoy enhanced levels of staff development and motivation and improve long-term financial performance. Medical groups that ignore the importance of service excellence will find themselves trailing those groups that provide superior service to their patients.
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