Compensation in a patient focused environment. The past, present and future of reward systems.

What have you done with compensation? It's the question asked of every healthcare organization in the midst of restructuring and work redesign. The prescription at the outset of these dramatic change programs was often for a heavy dose of compensation overhaul. But the reality has often been far less dramatic. A group of PFCA Executive Members, led by executives Mike Speer and Roger Gerard from United Health Group of Appleton, Wisconsin, were not content that the best thinking had been applied to culling out successful compensation improvements and with finding breakthrough redesign options. The group has completed the first of its brainstorming sessions in search of new approaches and offers these initial thoughts to the PFCA REVIEW readership.