社会工作服务中人工智能辅助案例管理的系统回顾

IF 1.7 4区社会学 Q1 SOCIAL WORK

Research on Social Work Practice Pub Date : 2025-03-21 DOI:10.1177/10497315251329531

Lifei Li, Miao Wang, Miao Jian

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引用次数: 0

摘要

目的：当社会工作个案管理面临着实践效率低下的挑战时，人工智能（AI）的出现提供了一种创新的解决方案。本系统综述探讨了人工智能在社会工作案例管理中的应用。方法：在数据库中对2000年以后发表的研究进行全面检索。人工智能辅助社会工作个案管理的实证研究也被纳入综述。结果：从11022项已确定的研究中，有8项符合纳入标准并进行了回顾。结果表明，最常用的人工智能技术是机器学习和自然语言处理。它们被用于决策程序、客户识别、干预分类、风险预防和服务监测。七项研究证明了有效的结果。讨论：虽然人工智能在社会工作案例管理中的应用仍处于早期发展阶段，但这篇综述揭示了越来越多的关注和潜在的好处。这些发现有助于在全球范围内推进人工智能辅助社会工作案例管理。

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Artificial Intelligence-Assisted Case Management in Social Work Services: A Systematic Review

Purpose: While social work case management faces ongoing challenges with practice inefficiency, the emergence of artificial intelligence (AI) presents an innovative solution. This systematic review examines how AI is applied in social work case management. Method: A comprehensive search was conducted across databases for studies published after 2000. Empirical studies on AI-assisted social work case management were included in the review. Results : From 11,022 identified studies, eight met the inclusion criteria and were reviewed. The results indicated that the most commonly used AI techniques were machine learning and natural language processing. They were utilized in decision-making procedures, client identification, intervention classification, risk prevention, and service monitoring. Seven studies demonstrated effective outcomes. Discussion : Though AI applications in social work case management remain in the early development stages, this review reveals growing interest and promising potential benefits. These findings contribute to advancing AI-assisted social work case management on a global scale.

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来源期刊

Research on Social Work Practice SOCIAL WORK-

CiteScore

3.50

自引率

11.10%

发文量

105

期刊介绍： Research on Social Work Practice, sponsored by the Society for Social Work and Research, is a disciplinary journal devoted to the publication of empirical research concerning the methods and outcomes of social work practice. Social work practice is broadly interpreted to refer to the application of intentionally designed social work intervention programs to problems of societal and/or interpersonal importance, including behavior analysis or psychotherapy involving individuals; case management; practice involving couples, families, and small groups; community practice education; and the development, implementation, and evaluation of social policies.