消费者采用移动支付系统:智能手机旅游透视

IF 5.4 3区 材料科学 Q2 CHEMISTRY, PHYSICAL
Irfan Hameed, Bibi Zainab, Kamran Khan
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引用次数: 0

摘要

本研究探讨了影响旅游行业移动支付系统(MPS)成败的因素。研究采用了创新阻力理论(IRT)、应对理论(CP)和技术接受与使用统一理论(UTAUT 2)中的成分。数据收集自马来西亚的 503 名旅行者,并使用社会科学统计软件包(SPSS)和 SmartPLS 对数据进行分析。IRT中的使用、风险和传统障碍显著影响了游客使用 MPS 的意愿。此外,除了满意度的中介作用外,所有 CP 成分的直接假设都得到了支持。此外,努力预期、享乐动机和习惯(UTAUT 2)被认为是影响游客使用 MPS 意向的关键因素。这些研究结果对于旅游运营商、银行和政府机构促进旅游行业顺利进行可追踪的金融交易至关重要。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Consumer Adoption of Mobile Payment Systems: A Lens Into Smartphone-Enabled Tourism

This research examines the factors influencing the success or failure of mobile payment systems (MPSs) in the travel sector. The research makes use of components from innovation resistance theory (IRT), coping theory (CP), and the unified theory of acceptance and use of technology (UTAUT 2). The data were gathered from 503 travelers in Malaysia, and Statistical Package for Social Sciences (SPSS) and SmartPLS were used to analyze the data. Usage, risk, and tradition barriers from IRT significantly influenced tourists' intention to use MPS. Furthermore, all direct hypotheses for CP components were supported, except for the mediating role of satisfaction. Additionally, effort expectancy, hedonic motivation, and habit (UTAUT 2) were identified as critical factors shaping tourists' intention to use MPS. These findings are crucial for tourist operators, banks, and governmental agencies to facilitate smooth and trackable financial transactions in the travel and tourism sector.

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来源期刊
ACS Applied Energy Materials
ACS Applied Energy Materials Materials Science-Materials Chemistry
CiteScore
10.30
自引率
6.20%
发文量
1368
期刊介绍: ACS Applied Energy Materials is an interdisciplinary journal publishing original research covering all aspects of materials, engineering, chemistry, physics and biology relevant to energy conversion and storage. The journal is devoted to reports of new and original experimental and theoretical research of an applied nature that integrate knowledge in the areas of materials, engineering, physics, bioscience, and chemistry into important energy applications.
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