共同生产倡议背景下的绩效信息、对公共服务的期望和满意度

IF 5 2区管理学 Q1 MANAGEMENT

Public Management Review Pub Date : 2024-08-20 DOI:10.1080/14719037.2024.2392131

Joris van der Voet, Petra van den Bekerom

引用次数: 0

摘要

许多关于公共服务满意度的研究都将公民的期望视为外生因素，主要关注这些期望如何影响满意度。本研究探讨了绩效如何...

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Performance information, expectations and satisfaction with public service delivery in the context of co-production initiatives

Many studies on public service satisfaction have treated citizen expectations to be exogenous, focusing mainly on how these expectations influence satisfaction. This study examines how performance ...

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来源期刊

Public Management Review Multiple-

CiteScore

10.90

自引率

16.30%

发文量

期刊介绍： Public Management Review seeks to: -explore the developing field of public management -embrace research both about the strategic and operational management of public services and about social/public policy development and implementation -encourage in particular work which either presents new empirical knowledge about public management and/or developed theory -encourage questioning both of the legitimacy and hegemony of the ’new public management’ paradigm and its alternatives, and of the developing pluralism in public management which encompasses the governance of inter-sectoral relationships between government, non-profit and for-profit organisations in the provision of public services. The remit of Public Management Review is to promote the dissemination and discussion of such research about public management. Its specific target audience is the academic and research community. Public Management Review is an international journal, seeking to draw together and learn lessons from the development of public management across the world rather than being parochially focused upon one area and encourages cross-national and comparative research papers. The journal promotes inter-disciplinary work. Much of the most important work about public management is coming at the cusp of traditional disciplines. Public Management Review promotes such cross-boundary learning and conceptualisation.