Two-types of service facilities in interconnected stochastic queueing and queueing-inventory system with marked Markovian arrival process

This article explores the performance of interconnected queueing systems and queueing-inventory systems (IQSQIS) in stochastic modeling. IQSQIS features two types of service facilities with dual service stations: one providing non-commodity service with a multi-server, and another handling commodity sales with a single server. As directed, a customer type $i,i=1,2$ can approach the station $i,i=1,2$ whose arrival pattern follows the marked Markovian arrival process (MMAP) since we assume that both service stations have an equal arrival phase. The IQSQIS gives an offer to the type-2 customer to choose type-1 service at the end of their service completion. Numerical results suggest that this option reduces customer wait times, orbit size, and overall system costs. The comparative analysis of heterogeneous and homogeneous servers in station-1 and queue-dependent and non-queue-dependent service facilities in station-2 is presented and investigated using the numerical outputs.