它不是妖魔鬼怪":语音助理技术如何缩小老年人的数字鸿沟

IF 11.1 1区 管理学 Q1 ENGINEERING, INDUSTRIAL
Higor Leite , Ian R. Hodgkinson , Ana Vitória Lachowski Volochtchuk , Thiago Cavalcante Nascimento
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引用次数: 0

摘要

技术文盲用户经常被排除在外,无法获得技术及其益处,从而造成数字鸿沟。一些老年人群体被认为是技术文盲,他们的处境十分脆弱。对这些人来说,需要身体互动的传统技术已被证明会给他们带来压力,并造成一种被称为 "技术恐惧症 "的现象。语音助手等非接触式技术的潜在价值就在于此,它可以为老年人的融入提供一条新途径。因此,我们的研究深入老年人的生活世界,以了解语音助手如何影响老年人的融入和福祉。我们采用纵向研究方法,在参与者(32 人)家中对其进行观察和访谈,并通过语音助手设备报告中的二手数据对定性数据进行补充。我们的初步研究结果表明,老年人在初次接触人工智能技术时感觉到了 "不识字 "的影响,但随着时间的推移,他们学会了克服最初的挑战,并开始与人工智能建立联系。在研究的最后部分,参与者发现了使用技术的价值,并认识到技术 "并不是妖魔鬼怪",而是能够促进技术融入和福祉。在转型服务研究的视角下,我们提供了一个框架,说明人工智能是如何弥合老年人的数字鸿沟的,并展示了包容(获取新技术、活动支持、参与感、独立性、便利性和信息来源)和幸福(自豪感、娱乐选择、缓解孤独感、提高自尊)的核心要素。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
‘It's not the boogeyman’: How voice assistant technology is bridging the digital divide for older people

Technologically illiterate users are frequently excluded from access to technology and its benefits, creating a digital divide. Some groups of older adults are among those considered technologically illiterate and experiencing vulnerability. For this population, traditional technologies that require physical interactions have proven to be stressful and create a phenomenon known as ‘technophobia’. Herein lies the potential value of touchless technologies such as voice assistants, which may offer a new avenue for older adult inclusion. Thus, our study delves deep into the lifeworld of older people to understand how voice assistants can impact inclusion and well-being. Adopting a longitudinal approach, we observed and interviewed participants (n = 32) in their homes, augmenting this qualitative data with secondary data from voice assistant device reports. Our initial results show that older people perceived the effect of illiteracy in their first encounter with the technology, but over time, they learnt to overcome initial challenges and started building relationships with artificial intelligence. In the final part of the study, participants identified the value of using technology and recognised that technology ‘is not the boogeyman’ but rather enables tech-inclusion and well-being. Under the lens of transformative service research, we provide a framework that illustrates how artificial intelligence is healing older people's digital divide, showing core elements of inclusion (access to new technology, support with activities, sense of participation, independence, convenience and source of information), and well-being (sense of pride, entertainment option, eased loneliness, improved self-esteem).

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来源期刊
Technovation
Technovation 管理科学-工程:工业
CiteScore
15.10
自引率
11.20%
发文量
208
审稿时长
91 days
期刊介绍: The interdisciplinary journal Technovation covers various aspects of technological innovation, exploring processes, products, and social impacts. It examines innovation in both process and product realms, including social innovations like regulatory frameworks and non-economic benefits. Topics range from emerging trends and capital for development to managing technology-intensive ventures and innovation in organizations of different sizes. It also discusses organizational structures, investment strategies for science and technology enterprises, and the roles of technological innovators. Additionally, it addresses technology transfer between developing countries and innovation across enterprise, political, and economic systems.
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