检验客户授权的中介作用：聊天机器人可用性对约旦商业银行客户满意度的影响

IF 3 Q2 BUSINESS

Cogent Business & Management Pub Date : 2024-08-08 DOI:10.1080/23311975.2024.2387196

Haitham H. Alshibly, Asma Alwreikat, Rafaa Morgos, Murad Yousef Abuaddous

引用次数: 0

摘要

本研究探讨了聊天机器人可用性对约旦商业银行客户满意度的影响，重点关注客户授权的中介作用。本研究采用定量方法，对约旦商业银行的客户满意度进行了分析。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Cogent Business & Management BUSINESS-

CiteScore

4.40

自引率

10.00%

发文量

301

审稿时长

16 weeks

期刊介绍： Cogent Business & Management is a fully peer-reviewed, open access journal with a mission to help researchers reach a truly global audience, interact with experts in their field, and discover new connections across diverse fields of research. Cogent Business & Management considers original research articles, reviews and letters in the following branches of business and management research: Accounting, Corporate Governance & Business Ethics Banking & Finance Information & Technology Management Management Marketing Operations Management.