强烈的服务导向和促进自给自足:巴基斯坦拉合尔图书馆员如何处理参考资料工作

IF 1.4 4区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE
Amy VanScoy, Muhammad Rafiq
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引用次数: 0

摘要

参考咨询和信息服务的取向是图书馆员对参考咨询工作的价值观、态度和信念。这些取向揭示了工作的认知和情感方面,是对已被广泛研究的行为方面的补充。在这项 Q 方法研究中,对拉合尔 22 名图书馆员的参考咨询和信息服务取向进行了研究。图书馆员对有关参考资料和信息服务的陈述进行了分类,并解释了他们的理由。对卡片分类进行统计分析,并通过访谈提供定性数据来解释定量结果。这些图书馆员的取向包括两种强烈的服务取向--一种侧重于提供信息,另一种侧重于良好的沟通,一种侧重于培养用户的自立能力,还有一种可能侧重于激励用户。这些取向在一定程度上反映了有关参考资料和信息服务的文献以及以前在其他国家进行的图书馆员研究。然而,这些定位的独特细微差别表明,继续研究不同地区和文化中图书馆员的定位非常重要。这些发现对各国学者和从业人员的研究、图书情报学教育和实践都有意义。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Strong service orientations and fostering self-sufficiency: How librarians approach reference work in Lahore, Pakistan
Orientations to reference and information service are the values, attitudes, and beliefs that librarians have about reference work. These orientations reveal the cognitive and emotional aspects of the work to complement the behavioral aspects that have been extensively studied. In this Q methodology study, the orientations to reference and information service of 22 librarians in Lahore were studied. Librarians sorted statements about reference and information service and explained their rationale. Card sorts were analyzed statistically, and interviews provided qualitative data to interpret the quantitative findings. The orientations of these librarians include two strong service orientations—one focusing on providing information and the other on communicating well—an orientation focused on fostering user self-sufficiency, and a possible orientation on inspiring users. These orientations reflect to some extent the literature on reference and information service and previous studies of librarians conducted in other countries. The unique nuances of these orientations, however, demonstrate the importance of continuing to study the orientations of librarians in different regions and cultures. These findings have implications for research, LIS education, and practice relevant to scholars and practitioners in all countries.
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来源期刊
Journal of Librarianship and Information Science
Journal of Librarianship and Information Science INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
4.70
自引率
11.80%
发文量
82
期刊介绍: Journal of Librarianship and Information Science is the peer-reviewed international quarterly journal for librarians, information scientists, specialists, managers and educators interested in keeping up to date with the most recent issues and developments in the field. The Journal provides a forumfor the publication of research and practical developments as well as for discussion papers and viewpoints on topical concerns in a profession facing many challenges.
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