通过银行业全面质量管理提升竞争优势

Obaro Kingsley Akeni, Eseoghene John Atumah
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引用次数: 0

摘要

这项研究从竞争优势的角度研究了全面质量管理,将其作为一项可衡量的实力指标。它考察了金融机构如何在尼日利亚这样一个复杂的商业环境中实现收支平衡。研究提出了关于领导力和持续改进的两个研究目标,并从无效的角度提出了相应的假设。研究以知识理论为基础。通过系统确定的样本框架,对各银行的样本进行了统计分析。研究结果表明,领导风格与竞争优势的持续改进之间存在显著关系。结论是通过采取适当的持续改进战略来加强和提高领导力。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Enhancing competitive advantage through total quality management in the banking industry
The study examined total quality management from the perspective of competitive advantage as a measurable indicator of strength. It looked at how financial institutions are breaking even in a complex business environment like Nigeria. Two research objectives on leadership and continuous improvement were raised with hypotheses aligned from the null perspective. The study was hinged upon knowledge-based theory. Statistical analysis was carried out from the population drawn across banks with a sample frame determined systematically. Findings revealed that there is a significant relationship between style of leadership and continuous improvement in competitive advantage. The conclusion on enhanced and effective leadership with proper continuous improvement strategy adopted.
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